Veterinary Contact Centre Agent - 24/7 Shifts

Small Animal Specialist Hospital (Sash)

Sydney

On-site

AUD 60,000 - 80,000

Full time

4 days ago

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Benefits offered by this job

Overnight & weekend penalty rates

Job summary

The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering specialist and emergency referral services across Australia. Our North Ryde Contact Centre seeks compassionate Contact Centre Officers to be the first point of contact for clients and referring veterinarians, delivering empathetic, professional support during challenging moments.

We are recruiting for Full-Time, Part-Time and casual roles with a 24/7 roster, including overnights

Qualifications

Experience working in a contact centre or high-volume customer service environment.
Strong written and verbal communication skills.
Excellence multitasking and time-management abilities.
High attention to detail and accuracy.
Sales acumen with the ability to convert enquires into bookings.
Empathy, patience, and a solutions-focused mindset.
A willingness to learn and grow.
Medical or veterinary knowledge is advantageous but not essential.

Responsibilities

Handle a high volume of inbound and outbound calls.
Assist with appointment bookings and general enquiries via phone and email.
Convert general enquiries into appointments by communicating SASH's values and services.
Process payments over the phone.
Guide clients through the pet insurance claim process.
Liaise with specialists, veterinarians, and nursing teams to ensure seamless communication.