Contact Centre Officer

Small Animal Specialist Hospital (Sash); Sydney; Presencial; AUD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Overnight & weekend penalty rates

Resumo da oferta

The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering specialist and emergency referral services across Australia. Our North Ryde Contact Centre seeks compassionate Contact Centre Officers to be the first point of contact for clients and referring veterinarians, delivering empathetic, professional support during challenging moments.

We are recruiting for Full-Time, Part-Time and casual roles with a 24/7 roster, including overnights

Qualificações

• Experience working in a contact centre or high-volume customer service environment.
• Strong written and verbal communication skills.
• Excellence multitasking and time-management abilities.
• High attention to detail and accuracy.
• Sales acumen with the ability to convert enquires into bookings.
• Empathy, patience, and a solutions-focused mindset.
• A willingness to learn and grow.
• Medical or veterinary knowledge is advantageous but not essential.

Responsabilidades

• Handle a high volume of inbound and outbound calls.
• Assist with appointment bookings and general enquiries via phone and email.
• Convert general enquiries into appointments by communicating SASH's values and services.
• Process payments over the phone.
• Guide clients through the pet insurance claim process.
• Liaise with specialists, veterinarians, and nursing teams to ensure seamless communication.

Conhecimentos

Contact centre experience

High-volume support

Empathy & communication

Descrição da oferta de emprego

• Variety of shifts available, including overnights and weekends!
• Supportive team environment with plenty of training and guidance
• Fast-paced, rewarding, and dynamic customer environment

The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere, offering specialist and emergency referral services in multiple locations across Australia. At SASH, we are committed to delivering expectational care to pets, their families, and the wider veterinary community.

Our Client Services team plays a vital role in fulfilling our mission – helping pets and their families live their best life. As we continue to grow, we are seeking compassionate and dedicated Contact Centre Officers to join our North Ryde Contact Centre. You'll be a key point of contact for clients and referring veterinarians, providing support during some of their most challenging moments.

We are recruiting for multiple Full-Time, Part-Time and casual positions, where shifts will be worked across a 24/7 roster, including overnights and weekends.

About the Role

As the first point of contact for clients and referring vets, you will deliver empathetic, professional, and efficient support – often during highly emotional and stressful situations for pet owners.

You will support clients and internal teams by:

• Handling a high volume of inbound and outbound calls
• Assisting with appointment bookings and general enquires via phone and email
• Converting general enquires into appointments by clearly communicating SASH's values and services
• Processing payments over the phone
• Guiding clients through the pet insurance claim process
• Liaising with specialists, veterinarians, and nursing teams to ensure seamless communication

No two days are the same – this is a dynamic role with plenty of variety!

About You

We're looking for a motivated, positive team player with a ‘can-do’ attitude who thrives in a fast-paced environment. You will bring emotional resilience and the ability to handle complex or distressing situations wit professionalism and care. You will also have:

• Experience working in a contact centre or high-volume customer service environment
• Strong written and verbal communication skills
• Excellence multitasking and time-management abilities
• High attention to detail and accuracy
• Sales acumen with the ability to convert enquires into bookings
• Empathy, patience, and a solutions-focused mindset
• A willingness to learn and grow
• Medical or veterinary knowledge is advantageous but not essential

Why Join SASH?

• Competitive pay, including overnight and weekend penalty rates
• Convenient North Ryde location close to public transport
• Opportunities for professional development and career progression
• Supportive and dedicated leadership team
• Excellent work-life balance with a variety of shift across a 24/7 schedule

Join a team that truly makes a difference. Every call you take helps support pets and their families through challenging times.