Veterinary Client Services Team Lead - Lead & Elevate Care

Greencross Vets; Canberra; Sur place; AUD 90 000 - 110 000; Plein temps

Résumé du poste

Greencross Vets is seeking an experienced Full-time Client Services Team Leader to guide and supervise a friendly Client Service Representative team. You will drive improvements in service delivery and foster a positive team culture while ensuring exceptional client experiences across the hospital.

The role involves leading training, rostering, and coordinating with other departments, with shifts including weekdays, weekends, public holidays and evenings.

Qualifications

• Proven experience in a client services role, preferably in a healthcare or veterinary setting.
• Excellent communication and interpersonal skills.
• Adaptable with initiative and the ability to multitask effectively.

Responsabilités

• Lead and supervise the Client Services Representative team.
• Handle high volumes of inbound calls and emails with professionalism.
• Oversee rostering, timecards and leave for direct reports.
• Train, mentor and provide leadership to the team.
• Ensure exceptional service delivery across hospital departments.

Connaissances

Client services

Team leadership

Communication

Multitasking

Empathy

Description du poste

Greencross Vets is seeking an experienced Full-time Client Services Team Leader to guide and supervise a friendly Client Service Representative team. You will drive improvements in service delivery and foster a positive team culture while ensuring exceptional client experiences across the hospital.

The role involves leading training, rostering, and coordinating with other departments, with shifts including weekdays, weekends, public holidays and evenings.