Veterinary Client Experience Lead

Greencross Vets; Townsville City; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Ongoing continuing education and CPD

LinkedIn Learning access

Career progression across national net

Staff discounts on services and Royal-

Fitness Passport

Pounce discounts on travel, retail, &

Employee Assistance Program (EAP)

Mental health & wellbeing support

Work-life balance commitment

Job summary

Greencross Vets Deeragun is seeking a Client Care Coordinator to join our team on a full-time basis in Townsville, QLD. You will manage the reception, coordinate appointments, and deliver exceptional client service for our veterinary patients.

The role emphasizes strong organisation, relationship-building, and teamwork across reception, nursing, and veterinary staff. This is a busy clinic environment offering ongoing learning and support.

Qualifications

• Has previous experience working within the veterinary industry.
• Experience in veterinary reception, client care, practice administration, or a similar role.
• Understands veterinary terminology and clinic workflows.
• Has proven reception and customer service experience.
• Is confident coordinating appointments and managing competing priorities.

Responsibilities

• Managing the day-to-day operation of the reception area.
• Coordinating appointments, bookings, and daily schedules.
• Greeting clients and patients and creating a welcoming clinic experience.
• Handling client enquiries in person, over the phone, and via email.
• Managing admission and discharge paperwork.
• Processing payments and managing accounts.
• Coordinating client communications and follow-up appointments.
• Supporting workflow between reception, nursing, and veterinary teams.
• Assisting with preventative healthcare reminders and client education.
• Supporting administrative tasks and clinic operations as required.
• Maintaining accurate client and patient records.
• Helping ensure exceptional customer service is consistently delivered.

Skills

Veterinary reception

Client care

Communication

Organization

Team collaboration

Customer service

Calm under pressure

Tools

RxWorks

Job description

Greencross Vets Deeragun is seeking a Client Care Coordinator to join our team on a full-time basis in Townsville, QLD. You will manage the reception, coordinate appointments, and deliver exceptional client service for our veterinary patients.

The role emphasizes strong organisation, relationship-building, and teamwork across reception, nursing, and veterinary staff. This is a busy clinic environment offering ongoing learning and support.