Venue Managers

National Liquor News; Blacktown; On-site; AUD 78,000 - 83,000; Full time

Job summary

STEAKHOUSE BLACKTOWN PTY LTD in Blacktown, NSW, seeks an experienced Venue Manager to lead front-of-house operations in a busy halal steakhouse. You will oversee daily service, supervise staff, and ensure guests enjoy a premium dining experience through exceptional service standards.

This permanent full-time role requires strong leadership, clear communication, conflict resolution, and a solid knowledge of food and beverage operations.

Qualifications

• Experience in front-of-house or hospitality management.
• Strong leadership and communication skills to manage staff.
• Knowledge of OH&S and service standards in hospitality.

Responsibilities

• Plan, organise, and oversee daily front‑of‑house service operations.
• Supervise, train, and roster supervisors and wait staff to support efficient service delivery.
• Promote and monitor service standards to enhance customer satisfaction and guest loyalty.
• Act as the point of contact for escalated guest concerns and manage customer relations.
• Ensure compliance with occupational health and safety and service‑related regulations.
• Liaise with the Bar Manager and kitchen leadership to coordinate seamless service between bar, dining room, and back‑of‑house operations.
• Implement and review procedures to improve efficiency, customer experience, and team performance.
• Monitor consumables relating to FOH service and ensure adequate stock levels.
• Provide operational reports to the General Manager on FOH performance, staffing, and customer feedback.

Skills

Conflict Resolution

Customer service

Excellent Communication Skills

Food and beverage operations

Leadership

OH&S Compliance

Operational management

Service Standards

Staff supervision

team roster planning

Job description

Venue Managers

STEAKHOUSE BLACKTOWN PTY LTD

Shop 4005/17 Patrick St, Blacktown NSW 2148, Australia

Permanent Full time

Base pay $78,000 - $83,000

Salary Package: $78,000 - $83,000 AUD

Business Overview

STEAKHOUSE BLACKTOWN PTY LTD is part of the Volcanos family of steakhouses. Located in Blacktown, NSW, Volcanos Steakhouse has rapidly established itself as a popular destination for meat lovers. The restaurant offers a menu featuring premium steaks, succulent ribs, bold burgers and a range of accompanying dishes, operating as a halal restaurant and catering to a diverse range of customers. All dishes are prepared using quality ingredients and served in a vibrant, contemporary atmosphere.

They are seeking a skilled and dedicated Venue Managers to lead their front‑of‑house operations. This role involves overseeing daily service, supervising and supporting staff, and ensuring guests enjoy a premium dining experience through excellent service standards and smooth operational management.

Key Responsibilities

• Plan, organise, and oversee daily front‑of‑house service operations.
• Supervise, train, and roster supervisors and wait staff to support efficient service delivery.
• Promote and monitor service standards to enhance customer satisfaction and guest loyalty.
• Act as the point of contact for escalated guest concerns and manage customer relations.
• Ensure compliance with occupational health and safety and service‑related regulations.
• Liaise with the Bar Manager and kitchen leadership to coordinate seamless service between bar, dining room, and back‑of‑house operations.
• Implement and review procedures to improve efficiency, customer experience, and team performance.
• Monitor consumables relating to FOH service and ensure adequate stock levels.
• Provide operational reports to the General Manager on FOH performance, staffing, and customer feedback.

Requirements

• Experience in front‑of‑house or hospitality management within a large restaurant or venue.
• Strong leadership and communication skills to manage supervisors and wait staff effectively.
• Demonstrated knowledge of service standards, guest relations, and OH&S compliance in hospitality.
• Ability to resolve customer issues professionally and enhance guest satisfaction.

Skills

• Conflict Resolution
• Customer service
• Excellent Communication Skills
• Food and beverage operations
• Leadership
• OH&S Compliance
• Operational management
• Service Standards
• Staff supervision
• team roster planning