FOH Manager | Premium Steakhouse Leadership

National Liquor News; Blacktown; On-site; AUD 78,000 - 83,000; Full time

Job summary

STEAKHOUSE BLACKTOWN PTY LTD in Blacktown, NSW, seeks an experienced Venue Manager to lead front-of-house operations in a busy halal steakhouse. You will oversee daily service, supervise staff, and ensure guests enjoy a premium dining experience through exceptional service standards.

This permanent full-time role requires strong leadership, clear communication, conflict resolution, and a solid knowledge of food and beverage operations.

Qualifications

• Experience in front-of-house or hospitality management.
• Strong leadership and communication skills to manage staff.
• Knowledge of OH&S and service standards in hospitality.

Responsibilities

• Plan, organise, and oversee daily front‑of‑house service operations.
• Supervise, train, and roster supervisors and wait staff to support efficient service delivery.
• Promote and monitor service standards to enhance customer satisfaction and guest loyalty.
• Act as the point of contact for escalated guest concerns and manage customer relations.
• Ensure compliance with occupational health and safety and service‑related regulations.
• Liaise with the Bar Manager and kitchen leadership to coordinate seamless service between bar, dining room, and back‑of‑house operations.
• Implement and review procedures to improve efficiency, customer experience, and team performance.
• Monitor consumables relating to FOH service and ensure adequate stock levels.
• Provide operational reports to the General Manager on FOH performance, staffing, and customer feedback.

Skills

Conflict Resolution

Customer service

Excellent Communication Skills

Food and beverage operations

Leadership

OH&S Compliance

Operational management

Service Standards

Staff supervision

team roster planning

Job description

STEAKHOUSE BLACKTOWN PTY LTD in Blacktown, NSW, seeks an experienced Venue Manager to lead front-of-house operations in a busy halal steakhouse. You will oversee daily service, supervise staff, and ensure guests enjoy a premium dining experience through exceptional service standards.

This permanent full-time role requires strong leadership, clear communication, conflict resolution, and a solid knowledge of food and beverage operations.