Venue Manager| Greenhills - East Maitland

Burger Urge; Rainbow Reach; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Internal progression

Supportive culture

Job summary

Burger Urge Greenhills is seeking an experienced Venue Manager to lead our team, deliver outstanding guest experiences, and drive operational excellence at the Greenhills venue. You will coach and develop staff, manage rosters, control costs, uphold food safety standards, and implement local marketing initiatives to grow the business.

If you thrive in a fast-paced hospitality environment and are ready to lead from the front, apply today.

Qualifications

• Proven leadership experience as Venue/Restaurant Manager or equivalent.
• Ability to manage labour, food costs and key business metrics.
• Experience in fast-paced, high-volume hospitality environment.
• Current Food Safety Supervisor Certificate and RSA certification (or willingness to obtain).

Responsibilities

• Leading, coaching, and developing a high-performing team.
• Creating an exceptional customer experience every shift.
• Driving sales, labour, and cost performance to achieve targets.
• Managing rostering, recruitment, onboarding, and team development.
• Maintaining food safety, hygiene, and compliance standards.
• Overseeing inventory, stock control, ordering, and cost management.
• Ensuring the venue is clean, organized, and operates to Burger Urge standards.
• Handling customer feedback professionally and resolving issues.
• Implementing local marketing initiatives and supporting business growth.
• Building a positive team culture focused on accountability and performance.

Skills

Leadership

Coaching

People development

Customer service

Labour management

Job description

About Burger Urge Burger Urge has been serving up delicious, juicy burgers for over 19 years, and we're now 32 venues strong!

Burger Urge Venue Manager | Greenhills

Burger Urge Greenhills is looking for an experienced, hands‑on Venue Manager to lead our team, deliver exceptional guest experiences, and build a positive, high‑performing culture. If you're a leader who thrives in a fast‑paced environment, loves developing people, and is passionate about operational excellence, we'd love to hear from you.

Why You'll Love Working With Us

At Burger Urge, we believe great people create great experiences. When you join The Urge, you'll enjoy:

• Generous staff discounts on Burger Urge food
• Ongoing training and development to help you grow your career
• Genuine opportunities for internal progression across our growing network
• A supportive, fun, and energetic team culture

The Role

Responsibilities

• Leading, coaching, and developing a high-performing team
• Creating an exceptional customer experience every shift
• Driving sales, labour, and cost performance to achieve business targets
• Managing rostering, recruitment, onboarding, and team development
• Maintaining outstanding food safety, hygiene, and compliance standards
• Overseeing inventory, stock control, ordering, and cost management
• Ensuring the venue is clean, organised, and operating to Burger Urge standards
• Handling customer feedback and resolving issues professionally
• Implementing local marketing initiatives and supporting business growth
• Building a positive team culture focused on accountability, performance, and fun

You’ll lead from the front, inspire your team, and play a key role in the continued success of the restaurant.

What We're Looking For

• Previous experience as a Venue Manager, Restaurant Manager, or Assistant Venue Manager ready to step up
• Strong leadership, coaching, and people development skills
• A proven track record of delivering exceptional customer service
• Experience managing labour, food costs, and key business metrics
• Ability to thrive in a fast‑paced, high‑volume hospitality environment
• Positive, resilient, and solutions‑focused attitude
• Flexible availability, including evenings, weekends, and public holidays
• Current Food Safety Supervisor Certificate (or willingness to obtain)
• Current RSA certification (or willingness to obtain)

Ready to lead your own venue? Apply now and join The Urge!