Restaurant Operations Lead – Service, Team & Growth

Burger Urge; Gladstone Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous employee discount

Promotion pathways

Job security in growing brand

Creative brand culture

Job summary

Burger Urge Gladstone is seeking an experienced Assistant Venue Manager to lead a team and ensure top-tier service. You will oversee daily operations, inventory, staffing, and facilities, driving performance and a positive culture within our busy restaurant.

The role requires hands-on leadership, a focus on food safety, and a commitment to exceptional customer experiences. Opportunities for sponsorship may arise after probation for candidates with working rights in Australia.

Qualifications

• Minimum of 2 years of experience in a management or supervisory role in the restaurant or hospitality industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food safety and sanitation regulations.
• Ability to work flexible hours, including evenings and weekends.
• Excellent customer service skills.

Responsibilities

• Assist the Restaurant Manager in all aspects of managing the restaurant, including but not limited to staff management, food safety, customer service, inventory management, and financial performance.
• Train and supervise staff, ensuring that all employees are properly trained in company policies and procedures.
• Ensure that the restaurant meets all food safety and sanitation standards, as well as local, state, and federal regulations.
• Maintain inventory levels and order supplies as needed to ensure efficient operations.
• Develop and implement strategies to improve sales and customer satisfaction.
• Handle customer complaints and resolve any issues in a timely and professional manner.
• Manage the scheduling of employees and ensure that all shifts are covered.
• Assist in the development and implementation of marketing and promotional activities.
• Maintain a clean and organized restaurant environment.

Job description

Burger Urge Gladstone is seeking an experienced Assistant Venue Manager to lead a team and ensure top-tier service. You will oversee daily operations, inventory, staffing, and facilities, driving performance and a positive culture within our busy restaurant.

The role requires hands-on leadership, a focus on food safety, and a commitment to exceptional customer experiences. Opportunities for sponsorship may arise after probation for candidates with working rights in Australia.