Venue Manager - Black Hops Brewing

Tribe Breweries; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Black Hops Brewing is seeking two hands-on Venue Managers to lead one of our Gold Coast venues. You will own day-to-day operations, deliver memorable guest experiences, and foster a supportive team environment.

You will recruit, coach and manage staff, handle rosters, ordering, stocktakes and safety. You’ll build community connections and drive sales while ensuring the venue runs efficiently and safely.

Qualifications

• Experience managing a hospitality venue, bar or taproom.
• Strong people leadership and rostering capabilities.
• Commercial awareness including stock, labour costs and venue performance.
• Commitment to responsible service, safety and looking after your team.
• Interest in craft beer and enthusiasm for sharing that knowledge.
• Availability to work across venue trading hours, including evenings and weekends.
• RSA certification valid in Queensland; RMLV training and Queensland Approved Manager are viewed favourably.

Responsibilities

• Lead the team, recruit, onboard, coach and support staff with clear expectations.
• Deliver friendly, knowledgeable guest service and handle feedback with care.
• Run a strong venue: manage rosters, stock, cash reconciliation and opening/closing procedures, control labour costs and wastage.
• Maintain a safe, clean, and organised workplace and encourage open reporting of concerns.
• Build community connections through local partnerships, venue events and bookings to keep guests returning.
• Deliver results by meeting sales targets and managing operating budgets, reporting on performance and opportunities.
• Collaborate with brewing, sales and support teams to keep the venue informed and running smoothly.

Skills

People leadership

Rostering

Operational skills

Commercial awareness

Customer service

Team coaching

Job description

Venue Manager – Black Hops Brewing

Biggera Waters, Queensland | Full Time

Great beer. Great people. A venue you’re proud to lead.

Born on the Gold Coast, Black Hops is about good beer and bringing people together. Our passion for brewing, welcoming hospitality and connection with our community sits at the heart of who we are.

Our venues bring that spirit to life. They’re places where locals become regulars, visitors discover their new favourite beer, and a warm welcome matters just as much as what’s pouring.

We’re recruiting two hands-on Venue Managers, with each role responsible for one Black Hops venue. You’ll lead your own venue team and help shape what comes next.

The opportunity

You’ll take ownership of the day-to-day running of the venue, creating memorable experiences for our guests and an environment where our people feel supported, valued and proud of their work.

From leading a busy service to developing your team, building local connections and keeping the venue running safely and efficiently, you’ll set the standard through your own actions.

What you’ll be doing

• Leading the team: Recruit, onboard, coach and support your people, setting clear expectations and recognising great work.
• Creating great guest experiences: Deliver friendly, knowledgeable service and handle feedback with care.
• Running a strong venue: Manage rosters, ordering, stocktakes, cash reconciliation and opening and closing procedures, keeping service consistent and controlling labour costs and wastage.
• Putting safety into practice: Maintain a safe, clean and organised workplace, encourage people to speak up and follow through on concerns.
• Building community connections: Develop local partnerships and coordinate venue events and functions, from enquiries and bookings through to delivery, giving guests a reason to return.
• Delivering results: Take responsibility for agreed sales targets and operating budgets, monitor venue performance and margins, and report on results and opportunities for improvement.
• Working together: Build strong relationships with brewing, sales and support teams to keep the venue informed, connected and operating smoothly.

What you’ll bring

You’re an approachable leader who enjoys being on the floor with your team. You can keep a cool head during a busy service, have a constructive conversation when something needs attention, and bring people with you when things change.

You’ll also bring:

• Experience managing a hospitality venue, bar or taproom.
• Strong people leadership, rostering and operational skills.
• Commercial awareness, including managing stock, labour costs and venue performance.
• A commitment to responsible service, workplace safety and looking after your team.
• An interest in craft beer and enthusiasm for sharing that knowledge.
• Availability to work across the venue’s trading hours, including evenings, weekends and public holidays.
• RSA certification valid in Queensland. RMLV training and Queensland Approved Manager approval will be highly regarded.

Why Black Hops

This is an opportunity to make your mark on a venue with a distinctive identity and a strong connection to its community.

We want a leader who shares our passion for good beer and brings fresh ideas for where we go next—someone who cares about our people, our guests and the details that make a great venue.

We welcome people from different backgrounds and value the experience, perspectives and ideas they bring.