Venue Manager

Waymark Hotels; Toowoomba Regional; On-site; AUD 90,000 - 130,000; Full time

Job summary

Criterion Hotel Warwick is seeking a Venue Manager to lead daily operations, steer a passionate team, and drive guest experiences in a well-established regional pub.

This hands-on leadership role focuses on revenue growth through events, strong financial oversight, and compliance with health & safety standards, while strengthening community ties at the heart of Southern Downs.

Qualifications

• Proven experience as a Hotel Manager or senior hospitality leader.
• Strong budgeting and forecasting skills.
• Excellent communication and interpersonal skills.
• Hands-on leader who inspires teams.
• Willing to obtain required Queensland licenses.

Responsibilities

• Oversee daily operations across all departments, ensuring a seamless guest experience.
• Lead, motivate, and develop a high-performing team.
• Drive revenue growth through innovative events and exceptional service.
• Manage budgets and financial reporting with cost controls.
• Ensure compliance with regulatory and health & safety requirements.
• Foster relationships with the local community and enhance the hotel's reputation.

Skills

Team leadership

Budgeting

Forecasting

Communication

Customer service

Hospitality

Education

QLD qualifications: RMLV, Approved Manager, Gaming License & Nominee, RSA, RSG

Job description

Are you a hands-on publican eager to lead a thriving, community-focused pub?

We’re seeking a Venue Manager to lead the Criterion Hotel in Warwick. This is your opportunity to drive success, lead a passionate team, and make a real impact in a well-established venue at the heart of a thriving regional town.

Located in the heart of the Southern Downs, Warwick is famous for its warm country hospitality and calendar of lively events, including the Warwick Rodeo and Gold Cup Campdraft, the Jumpers and Jazz Festival, and a range of local celebrations that bring the community together. It’s the perfect place to combine a rewarding leadership role with a true taste of regional Queensland life.

About Us:

The Criterion Hotel is a cherished destination for both locals and visitors. Known for its rich history, charming ambiance, and exceptional service, we take pride in creating memorable experiences for all our guests.

Key Responsibilities:

• Oversee daily operations across all departments, ensuring a seamless guest experience.
• Lead, motivate, and develop a high-performing team.
• Drive revenue growth through innovative strategies, creating unique events and exceptional customer service.
• Manage budgets and financial reporting, ensuring cost controls are in place.
• Ensure compliance with all regulatory and health & safety requirements.
• Foster relationships with the local community and enhance the hotel's reputation.

What We're Looking For:

• Proven experience as a Hotel Manager or in a senior leadership role within the hospitality industry.
• Strong financial acumen and experience in budgeting and forecasting.
• Excellent communication and interpersonal skills.
• Ability to lead by example and inspire your team to deliver excellence.
• A proactive, hands-on approach with a passion for hospitality.
• Current QLD Qualifications (or willing to obtain): RMLV, Approved Manager, Gaming License & Nominee, QLD RSA, QLD RSG.