Venue Manager

HR Business Direction Pty; Ipswich City; Presencial; AUD 90.000 - 110.000; Jornada completa

Descripción de la vacante

Brookwater Golf & Country Club in Queensland, Australia is seeking a Venue Manager to lead day-to-day operations of the venue, including food & beverage, events and member services. The successful candidate will drive exceptional customer experience, lead and develop staff, ensure regulatory compliance, and deliver strong financial performance aligned with business objectives.

The role requires an outgoing, energetic personality, strong leadership, hands-on approach during busy events and a

Formación

• Experience as a venue manager or similar leadership role in hospitality.
• RSA certificate and knowledge of RMLV and industry regulations.
• Strong customer service, leadership and communication skills.
• Proficiency with Microsoft Office Suite and iPad-based systems.

Responsabilidades

• Oversee daily venue operations across front of house, bar, functions and service areas.
• Identify and implement operational improvements to enhance efficiency and customer experience.
• Drive revenue growth and profitability across all revenue streams.
• Handle customer feedback and complaints professionally.
• Support marketing initiatives and provide input into new offerings, menus and packages.
• Monitor service quality and troubleshoot issues during events.

Conocimientos

Customer service

Leadership

Communication

Hospitality knowledge

Problem solving

MS Office & iPad

Educación

RSA certificate

Herramientas

Microsoft Word

Excel

Outlook

Descripción del empleo

One of our client's, Springfield City Group, is seeking a Venue Manager to manage the day to day management and performance of the venue, ensuring seamless operations across food & beverage, events and members services for Brookwater Golf & Country Club.

Setting a benchmark in golf, weddings, functions and dining, the Brookwater Golf and Country Club is one of Australia’s finest, located close to Brisbane, Queensland. The Brookwater Golf Course and Country Club offers a wide array of golfing activities across our 18-hole par 72 golf course, including options and events corporate and group golfers.

The Venue Manager will focus on delivering exceptional cusotmer expreince, leading and developing staff, maintaining compliance and providing financial performance in line with business objectives. The Venue Manager plays a critical leadership role in fostering a positive team culture whilst maintaining high service standards and operational efficiency.

To do this Brookwater Golf and Country Club are looking for someone with an outgoing and energetic personality, passionate about cusomter experiences and interaction with members, organised, approachable and supportive to lead, guide and mentor the food & beverage team.

Accreditation and knowledge of RMLV, RSA and industry regulations are also required for this role coupled with solid background in customer service, leadership, communication and hospitality. Being proficient in Microsoft Office Suite such as Word, Excel, Outlook and ability to navigate different systems and ipads is required. Not forgetting a can-doattitude and ability to problem solve on your feet in a positive manner.

Some of the main duties and responsibilities include;

Oversee daily venue operations across front of house, bar, functions and service areas.

Identify and implement operational improvements to enhance efficiency and customer experience.

Drive revenue growth and profitability across all revenue streams.

Handle cusotmer feedback, complains and any escalations professionally.

Support marketing inditiatives and provide opertional input into new offerings, menues and packages.

Monitor service quality and troubleshoot issues during events.

Your application will include the following questions:

• How many years' experience do you have as a venue manager?
• Which of the following statements best describes your right to work in Australia?
• How many years of people management experience do you have?
• Which of the following Microsoft Office products are you experienced with?
• How many years' experience do you have in the hospitality & tourism industry?
• Do you hold a current Responsible Service of Alcohol (RSA) certificate?