Venue Manager

Area 51 BNE; Ipswich City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Area 51 Ipswich is seeking an energetic Venue Manager with a strong food and beverage background to lead our Bundamba, Ipswich location and deliver unforgettable, family-friendly experiences while maintaining safe, high-quality operations.

You will oversee crew training, rostering, safety, and continuous improvement, ensuring excellent guest experiences. Weekend and public holiday work is required as part of this role.

Qualifications

• Experience leading a venue or large team in a customer-focused environment.
• Strong understanding of food and beverage operations and safety standards.
• Proven ability to manage budgets and control costs.

Responsibilities

• Oversee staffing, rostering, and training to deliver high service standards.
• Lead safety protocols and ensure regulatory compliance across operations.
• Drive EBITDA growth through efficient venue management and cost control.
• Create memorable guest experiences and celebrate family-friendly events.

Skills

Leadership

Food & Beverage knowledge

Budget management

Team training

Guest service

Job description

Venue Manager Wanted for Area 51 Ipswich!

Area 51 isn't just another venue, it's where imagination takes flight, laughter echoes through every corner, and unforgettable memories are made daily. We're searching for an energetic, dynamic Venue Manager, with a strong food & beverage background, who is ready to help us create out-of-this-world experiences for families and kids!

NOTE: This role requires weekend and public holiday work!

YOUR MISSION

As the Area 51 Venue Manager at our Bundamba, Ipswich location, you are the gatekeeper to an enriching and dynamic environment. Your purpose is to ensure our diverse range of an engaging venue is upheld, by overseeing crew training and managing the ongoing safety and review of process improvement of our equipment in order to keep top-notch quality and customer experience. By fostering a culture of continuous improvement, you contribute to the growth and development of our centre, crew and the children we serve. Your meticulous planning ensures a seamless blend of education and entertainment, creating an atmosphere where children thrive, learn, and create lasting memories in a safe and stimulating setting. Strong food & beverage knowledge is crucial to the success of this role.

Your Impact Will Include:

• Driving growth and boosting EBITDA
• Lead, train, mentor and inspire our stellar crew
• Creating magical party experiences that families rave about
• Managing operations including rostering, stock, and budgets
• Being a culture champion who embodies our core values
• Ensuring top-notch safety and customer service standards

A SNAPSHOT OF WHAT YOU'LL BE DOING

Safety First:

• Oversee all health and safety protocols
• Create a safety-first outlook
• Manage accident/injury reporting and analysis
• Ensure compliance with workplace health and safety policies and procedures

Leadership & Operations:

• Roster and coordinate departments to maximise efficiencies and cost
• Open and close the venue with precision
• Train, motivate, and coach your crew to greatness
• Conduct one-on-ones with our command crew (supervisors)
• Manage maintenance schedules and equipment standards
• Oversee food and beverage costs, preparation, presentation and inventory

Guest Experience:

• Handle customer feedback and resolve issues with finesse
• Maintain exceptional service standards
• Create celebration experiences that become cherished memories

Financial Mastery:

• Manage COGS and stock like a boss
• Reconcile daily takings and work within budgets
• Monitor profit margins and drive financial performance

WHAT MAKES YOU PERFECT FOR THIS ROLE

You're a natural leader who thrives in fast-paced, family-friendly environments. You have:

• Strong food and beverage knowledge
• Exceptional customer service skills and professionalism
• The ability to juggle multiple priorities with a smile
• Financial savvy and budget management experience
• A passion for creating joyful experiences
• Energy, enthusiasm, and flexibility in spades
• Team player mentality with a can-do attitude
• Previous amusement industry experience in a leadership role will be advantageous

HOW WE'LL MEASURE YOUR SUCCESS

• EBITDA growth percentage
• Customer satisfaction (GX scores)
• COGS percentage management
• Gross profit margins
• Staff retention rates
• Team goal achievement