Venue Manager

Area 51 BNE; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

Area 51 Mt Gravatt is seeking an energetic Venue Manager with a strong food & beverage background to lead operations at Westfield Garden City. The role requires weekend and public holiday work and a passion for delivering memorable family experiences.

You will roster, train and supervise a vibrant crew, manage budgets and stock, and uphold safety and guest services to create magical experiences for families and kids in a dynamic venue setting.

Qualifications

• Strong food and beverage knowledge with hands-on experience.
• Proven leadership and staff development abilities.
• Customer-focused with professional demeanour.

Responsibilities

• Roster and coordinate departments to maximise efficiencies and cost.
• Open and close the venue with precision.
• Train, motivate, and coach your crew to greatness.
• Conduct one-on-ones with our command crew (supervisors).
• Manage maintenance schedules and equipment standards.
• Oversee food and beverage costs, preparation, presentation and inventory.
• Reconcile daily takings and work within budgets.
• Monitor profit margins and drive financial performance.
• Oversee all health and safety protocols.

Skills

Food & beverage knowledge

Leadership

Customer service

Budget management

Team training

Job description

Venue Manager Wanted for Area 51 Mt Gravatt!

Area 51 isn't just another venue, it's where imagination takes flight, laughter echoes through every corner, and unforgettable memories are made daily. We're searching for an energetic, dynamic Venue Manager, with a strong food & beverage background, who's ready to help us create out-of-this-world experiences for families and kids!

Note: this role requires weekend and public holiday work!

As the Area 51 Venue Manager at our Mount Gravatt location (inside Westfield Garden City), you are the gatekeeper to an enriching and dynamic environment. Your purpose is to ensure our diverse range of an engaging venue is upheld, by overseeing crew training and managing the ongoing safety of our equipment in order to keep top-notch quality and customer experiences. By fostering a culture of continuous improvement, you contribute to the growth and development of our centre, crew and the children we serve. Your meticulous planning ensures a seamless blend of education and entertainment, creating an atmosphere where children thrive, learn, and create lasting memories in a safe and stimulating setting. Strong food and beverage knowledge is crucial to the success of this role.

Your impact will include:

Driving growth and boosting EBITDA

Lead, train, mentor and inspire our stellar crew

Creating magical party experiences that families rave about

Managing operations including rostering, stock, and budgets

Being a culture champion who embodies our core values

Ensuring top-notch safety and customer service standards

A SNAPSHOT OF WHAT YOU'LL BE DOING

Leadership & Operations:

Roster and coordinate departments to maximise efficiencies and cost

Open and close the venue with precision

Train, motivate, and coach your crew to greatness

Conduct one-on-ones with our command crew (supervisors)

Manage maintenance schedules and equipment standards

Oversee food and beverage costs, preparation, presentation and inventory

Guest Experience:

Handle customer feedback and resolve issues with finesse

Create celebration experiences that become cherished memories

Manage COGS and stock like a boss

Reconcile daily takings and work within budgets

Monitor profit margins and drive financial performance

Safety First:

Oversee all health and safety protocols

Manage accident reporting and analysis

Ensure compliance with policies and procedures

WHAT MAKES YOU PERFECT FOR THIS ROLE

You're a natural leader who thrives in fast-paced, family-friendly environments. You have:

Strong food and beverage knowledge

Exceptional customer service skills and professionalism

The ability to juggle multiple priorities with a smile

Financial savvy and budget management experience

A passion for creating joyful experiences

Energy, enthusiasm, and flexibility in spades

Team player mentality with a can-do attitude

HOW WE'LL MEASURE YOUR SUCCESS

EBITDA growth percentage

COGS percentage management

Gross profit margins

Team goal achievement

Ready to Launch Your Career Into the Stratosphere?