Venue Manager

AC Hotels by Marriott; Gold Coast City; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Exclusive Marriott Explore Rates

Annual Bonus Program

Employer-funded Health Insurance

Paid Parental Leave

Career progression opportunities

Recognition programs

Inclusive culture

Marriott brand experience

Job summary

AC Hotel Gold Coast seeks an energetic, commercially minded Venue Manager to lead one of the city’s premier F&B destinations. You will shape the venue’s buzz, attract locals and guests, and inspire high-performing teams in a fast-paced environment on the Gold Coast.

You’ll manage daily operations, ensure brand standards, control costs, and deliver memorable guest experiences that drive revenue and loyalty. Join us to lead a vibrant hospitality team with opportunity for growth.

Qualifications

• Minimum of 5 years’ progressive experience in Food & Beverage, Hospitality, Culinary Operations, or related field; and High School Diploma or equivalent
• Or a minimum of 3 years’ relevant leadership experience or a tertiary qualification in Hospitality Management, Hotel & Restaurant Management, Business Administration, Food Service Management, or related discipline

Responsibilities

• Create a destination venue by driving local patronage, loyalty and buzz.
• Lead exceptional guest experiences with a visible, hands-on leadership style.
• Inspire and develop a high-performing team through coaching, mentoring and succession planning.
• Drive operational excellence by overseeing day-to-day F&B outlets, labor, inventory and profitability.

Skills

Hospitality leadership

People management

Communication

Commercial awareness

Operational excellence

Guest experience focus

Education

High School Diploma or equivalent

Hospitality management qualification (optional)

Job description

Additional Information

Job Number 26114075

Job Category Food and Beverage & Culinary

Location 42 Ferny Avenue, Gold Coast 4217, Australia VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

At Rivo, we're creating a fresh dining experience inspired by the flavours and traditions of the Mediterranean. Guided by seasonality and a close connection to local producers, our kitchen celebrates exceptional ingredients through salt, fire, curing and fermentation. From relaxed aperitivo as the sun sets over the Nerang River to vibrant restaurant dining, poolside experiences and special events, every menu is thoughtfully crafted to bring people together. Set against one of the Gold Coast's most picturesque waterfront locations on Nerang River, Rivo offers an inspiring place to work where creativity, craftsmanship and genuine hospitality come together.

Lead a Venue Locals Love.

AC Hotel Gold Coast is seeking an energetic, commercially minded, and people-focused Venue Manager to lead one of the city's most exciting food and beverage destinations.

This is more than an operational leadership role. We're looking for someone who knows how to create buzz, build loyal local followings, inspire exceptional teams, and deliver memorable guest experiences that keep people coming back.

You’ll be responsible for creating an atmosphere that attracts both hotel guests and Gold Coast locals, turning the venue into a go-to destination for dining, socialising, and celebrating.

If you're passionate about hospitality, thrive in a fast-paced environment, and love building vibrant venues and high-performing teams, we'd love to hear from you.

What You'll Do

Create a Destination Venue

• Champion initiatives that drive local patronage, repeat visitation, and venue loyalty.
• Build the venue's reputation as a must-visit Gold Coast dining and social destination.
• Partner with Marketing, Events, and Commercial teams to create experiences, activations, and promotions that increase awareness and revenue.
• Stay ahead of market trends and competitor activity to ensure the venue remains fresh, relevant, and highly sought after.
• Build strong relationships with local businesses, community groups, and industry stakeholders.

Lead Exceptional Guest Experiences

• Create a guest-first culture where service consistently exceeds expectations.
• Be a visible and engaged leader on the floor, connecting with guests and team members alike.
• Lead service recovery efforts and turn challenges into positive guest experiences.
• Review guest feedback, identify opportunities, and drive continuous improvement.
• Foster an environment that encourages memorable, personalised hospitality.

Inspire and Develop Great People

• Lead, coach, and mentor a passionate team of hospitality professionals.
• Build a culture based on trust, respect, accountability, and collaboration.
• Recruit, develop, and retain exceptional talent.
• Support career growth through coaching, feedback, and succession planning.
• Recognise achievements and celebrate success across the team.

Drive Operational Excellence

• Oversee the day-to-day operation of all Food & Beverage outlets.
• Ensure Marriott brand standards, policies, and compliance requirements are consistently achieved.
• Manage labour, inventory, expenses, and departmental resources effectively.
• Monitor financial performance and identify opportunities to improve profitability.
• Maintain high standards of cleanliness, safety, presentation, and operational execution across all areas.

What We're Looking For

• A proven hospitality leader with a passion for food, beverage, and guest experience.
• Experience leading successful restaurants, bars, venues, hotels, or lifestyle hospitality operations.
• Strong people leadership skills with the ability to engage, coach, and motivate diverse teams.
• Commercial awareness and a track record of driving patronage, revenue growth, and operational performance.
• Excellent communication, relationship-building, and problem‑solving skills.
• A hands‑on leadership style with a willingness to be present in the operation and support the team when needed.
• Strong understanding of financial management, budgeting, compliance, food safety, and workplace health and safety requirements.

Qualifications & Experience

• Minimum of 5 years’ progressive experience in Food & Beverage, Hospitality, Culinary Operations, or a related field; and High School Diploma or equivalent

OR

• minimum of 3 years’ relevant experience in leadership positions or a tertiary qualification in Hospitality Management, Hotel & Restaurant Management, Business Administration, Food Service Management, or a related discipline

Why Join AC Hotel Gold Coast?

At AC Hotel Gold Coast, we're creating a contemporary hospitality experience that connects locals and travellers through exceptional food, beverage, and service.

This is an opportunity to lead a venue with significant growth potential, shape its reputation within the local market, and build something that guests choose to return to time and time again.

In return, we offer:

• Exclusive Marriott Explore Rates with heavily discounted accommodation and food & beverage experiences at more than 10,000 hotels and resorts worldwide across Marriott's portfolio of leading brands.
• Annual Bonus Program, rewarding your contribution to business success.
• Employer‑funded Single Health Insurance to support your wellbeing.
• Paid Parental Leave to support you and your family during life's important moments.
• Access to Marriott's global learning, development, and career progression opportunities.
• Recognition programs that celebrate performance, leadership, and service excellence.
• A supportive and inclusive culture where you can bring your authentic self to work every day.
• The opportunity to be part of an internationally recognised brand while making a real impact in a growing and exciting venue.

Join Marriott International and build a career with endless opportunities, exceptional benefits, and a team that's passionate about creating unforgettable experiences.

Bring your energy, passion, and leadership. Help us create a venue the Gold Coast can’t stop talking about.

The successful candidate must have unrestricted working rights in Australia for a minimum of two years and be available to work a flexible roster, including evenings, weekends, and public holidays as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.