Venue Manager

Belgravia Group; Chinchilla; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free facility access

Great benefits

Job summary

Belgravia Leisure in Chinchilla seeks a proactive Venue Manager to lead a skilled team at the Chinchilla Aquatic and Fitness Centre. You will recruit, develop and coach staff, work with the leadership team and Council, and drive sales, financial performance and risk management.

You will ensure outstanding customer service and a culture of innovation while maintaining facilities to the highest standards and delivering community-focused programs for all ages and abilities.

Qualifications

• Minimum 2 years’ experience managing a similar leisure/ aquatic facility
• Strong leadership and people-management capabilities
• Excellent communication and customer-service focus
• Experience with budgeting and risk management is desirable
• Knowledge of health and safety regulations is essential

Responsibilities

• Recruit, develop and lead a skilled and passionate team
• Engage with leadership, stakeholders and Council to execute plans
• Drive sales, financial performance and risk management across the centre
• Deliver exceptional customer service and a culture of innovation
• Maintain facilities to approved standards and ensure high service quality

Skills

People leadership

Team development

Communication

Sales

Financial management

Education

Tertiary qualifications

Job description

29d ago , from Belgravia Health & Leisure Group Pty Ltd

QLD, Chinchilla Aquatic and Fitness Centre - Chinchilla 4413

• Great career pathway with an entrepreneurial organisation
• Opportunity to make a real difference in a supportive team
• Do you possess the skills and ability to lead, develop and build on an enthusiastic team?
• Free facility access and great benefits

We are looking for a manager to deliver and drive exceptional customer service and a culture of innovation!

The Venue

Belgravia Leisure is the proud council partner of Western Downs Council. We are the management team for this wonderful venue. Ourmulti-activity facility serves the Chinchilla community and surrounds, offering programs and facilities to cater to the inclusion of people of all ages and abilities.

With both a 25m indoor pool and a 50m outdoor pool, members of the Chinchilla community can enjoy swimming all year round. Plus, build strength and endurance in our health club open 24/7. Chinchilla Aquatic and Fitness Centre provides opportunities for the whole family to get active.

Come in and visit us today! We look forward to providing you with the best health and fitness experiences possible.

The Role

The Venue Manager will be a strong people leader who will be responsible for recruiting, developing and leading a skilful and passionate team. You will develop and execute plans through engagement with the leadership team, key stakeholders and Council. With strong business acumen and experience in sales, financial and risk management, you will continue to drive the overall success of the centre.

As the Venue Manager you will be accountable for the facility’s operations, financial performance and program deliverables. You will deliver and drive exceptional customer service and a culture of innovation.

Key Accountabilities

• Coach and develop leaders to deliver on KPIs through engagement, performance planning and individual development plans.
• Lead and drive a high performance community minded culture through highly visible and hands-on leadership and team engagement.
• Maintain a high value relationship with local Council
• Implement a high value customer service proposition that addresses the needs of the clients
• Recruitment of energetic, diverse and passionate employees as required to compliment the team and the vision for the Centre.
• Train staff as required to ensure that knowledge and capability are at the required levels to enable staff to carry out their work and achieve their objectives.
• Identify staff and develop career progression paths that lead to transparent and effective succession decisions when required.
• Maintain facilities to approved standards in line with contract requirements.

About You

You have experience in planning and execution of operational, financial and people plans to achieve successful outcomes. Possessing strong communication skills, you are able to build rapport and positive relationships with people. With a flair and ability to positive influence and negotiate win-win outcomes, you lead by example.

You are tech savvy and have a sound knowledge of health and safety legislation. You possess values such as integrity, excellence, courage, openness, respect, leadership and accountability. It's desirable you have a minimum 2 years’ experience in aquatic operations and a good understanding of local government and its processes.

Essential Skills and Qualifications:

• A minimum 2 years’ experience in managing a similar facility (preferred leisure or aquatic facility)
• Highly developed communication skills with a flair for positive influencing and negotiating win-win outcomes
• Sound knowledge of health and safety legislation
• Experience in planning and execution of operational, financial and people plans to successful outcomes
• Current CPR Certificate
• Current First Aid Certificate (Level 2)
• National Police Check
• Working with Children Check
• Legal working rights in Australia
• Tertiary qualifications in a related field

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement