Venue Leadership: Lead Teams, Elevate Experiences

Bounce; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Bonus structure

Paid parental leave

Staff discounts

Job summary

BOUNCE is seeking an Assistant Venue Manager to lead daily operations on the floor and work closely with the Venue Manager to deliver exceptional customer experiences. You will coach a diverse, energetic team, drive sales performance, and ensure safety and high standards are maintained.

You’ll lead from the floor, own key outcomes, and step up when required to keep the venue running smoothly and efficiently.

Qualifications

• Leadership experience in a fast-paced, customer-focused environment.
• Strong coaching and development skills.
• Proven ability to manage teams and foster a positive culture.
• Solid understanding of sales, labour, cost control and operational performance.
• Confident decision-maker with ownership mindset.
• Customer-first mindset with focus on great experiences.

Responsibilities

• Support the Venue Manager to lead, coach and motivate a dynamic venue team.
• Build a culture of teamwork, accountability, progression and fun.
• Develop your team’s capability and performance through coaching and feedback.
• Lead from the front and set the standard for customer experience, safety and performance.
• Help create an environment where young team members can thrive.

Skills

Leadership

Team coaching

Customer service

Commercial awareness

Decision making

People management

Resilience

Floor leadership

Job description

BOUNCE is seeking an Assistant Venue Manager to lead daily operations on the floor and work closely with the Venue Manager to deliver exceptional customer experiences. You will coach a diverse, energetic team, drive sales performance, and ensure safety and high standards are maintained.

You’ll lead from the floor, own key outcomes, and step up when required to keep the venue running smoothly and efficiently.