Venue Management @ BOUNCE Cromer

BounceINC; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career progression

Bonus structure

Free Bounce passes

Team Academy

Work-life balance

Parental leave

Cafe discounts

Mental health support

Job summary

BOUNCE, a leading action-adventure entertainment group, is seeking an Assistant Venue Manager in Sydney. You will be on the ground, coaching a diverse team, delivering outstanding customer experiences and helping run a high-energy venue.

You’ll guide service quality, safety and operational standards while driving performance metrics and guest satisfaction in a fast-paced environment. Opportunity to step up into Venue Manager when needed.

Qualifications

• Experience leading teams in fast-paced, high-volume environments.
• Ability coaching and developing staff for performance.
• Strong focus on customer experience and safety.

Responsibilities

• Lead the tribe: coach and motivate a dynamic venue team.
• Own the customer experience and deliver world-class service.
• Drive venue performance through KPI-focused leadership.
• Keep things safe, compliant and running smoothly.
• Step up to lead as Venue Manager when required.

Skills

Leadership

Coaching

Team development

Customer focus

Job description

BOUNCE is more than just a workplace - it’s a movement.

With over 6.5 million customers each year, 3,000+ team members and 50 venues globally, we’re leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression and human connection.

Our adrenaline playgrounds bring people together through trampolines, adventure challenges and freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic?Our Tribe.

At BOUNCE, our people bring the experience to life. We’re passionate about creating unforgettable customer experiences while building a culture where people can grow, have fun and make an impact.

Our values -Unity, Accountability, Passion and Keeping it Fresh, guide how we lead our teams, run our venues and show up for our customers.

And as we continue ourRoad Trip to 100 venues, there’s never been a more exciting time to join us.

Your Next Move: Venue Management

At BOUNCE, no two days are the same. One minute you could be coaching your team through a busy Saturday session, the next you're solving a customer challenge, jumping into the action on the floor or making a call that keeps the entire venue running smoothly.

As an Assistant Venue Manager, you're not here to simply support from the sidelines. You're part of the leadership teamhelping run the show.

Working alongside the Venue Manager, you'll play a key role in leading the venue, driving performance, developing your team and creating the kind of customer experiences people remember long after they've left.

You'll have genuine ownership, real responsibility and the opportunity to make a visible impact every day.

You'll lead a diverse, energetic team. You'll coach and develop emerging talent. You'll keep customers coming back. You'll drive commercial performance. You'll make sure safety and operational standards are world-class. And when the Venue Manager is away,you'll step up and take the lead.

It's fast. It's hands-on. It's people-focused. And yes -it's a lot of fun.

What You'll Own

Lead the Tribe

• Support the Venue Manager to lead, coach and motivate a dynamic venue team.
• Build a culture of teamwork, accountability, progression and fun.
• Develop your team’s capability, confidence and performance through coaching and feedback.
• Lead from the front and set the standard for customer experience, safety and performance.
• Help create an environment where our young team members can thrive.

Own the Customer Experience

• Create unforgettable experiences for every customer who walks through our doors.
• Lead your team to deliver world-class customer service.
• Respond to customer feedback and turn opportunities into better experiences.
• Ensure the venue is energetic, welcoming, clean and ready for action.

Drive Venue Performance

• Support the Venue Manager to deliver key venue KPIs across sales, customer experience, safety, labour and COGS.
• Identify opportunities to improve performance and commercial results.
• Help manage labour effectively and ensure the right people are in the right place at the right time.
• Use venue performance data to make informed decisions and drive continuous improvement.

Keep Things Safe & Running Smoothly

• Maintain the highest standards of safety, compliance and risk management.
• Ensure operational procedures and standards are followed consistently.
• Identify and address operational risks before they become problems.
• Keep the venue running smoothly, efficiently and to BOUNCE standards.

Step Up & Lead

• Act as Venue Manager when required, taking ownership of the venue and team.
• Make confident decisions in a fast-paced environment.
• Lead through challenges and keep the team focused when things get busy.
• Be a trusted partner to the Venue Manager and wider leadership team.

What You Bring to the Tribe

We’re looking for a natural leader who loves people, thrives in a fast-paced environment and isn't afraid to get stuck in.

You might come fromhospitality, retail, fitness, recreation, entertainment, leisure or another high-volume customer environment - what matters most is your ability to lead people and deliver great team and customer experiences.

You’ll bring:

• Leadership experience in a fast-paced, customer-focused environment.
• A genuine passion for coaching, developing and motivating people.
• Experience leading teams, ideally including younger team members.
• Strong commercial awareness and an understanding of sales, labour, cost control and operational performance.
• A customer-first mindset and a passion for creating great experiences.
• Confidence making decisions and taking ownership when things get busy.
• Resilience, adaptability and a positive attitude.
• A hands‑on approach — you’re happiest leading from the floor, not the sidelines.
• A natural ability to bring people together and create a strong team culture.

Most importantly,you bring the energy. You’re someone who gets people moving, makes things happen and leaves the place better than you found it.

Why You'll Love Being Part of BOUNCE

At BOUNCE, work doesn't feel like work when you're surrounded by people who bring the energy.

You’ll be part of a high-performance, high-energy culture where progression is real, leadership is encouraged and no two days are the same.

Whether you're taking your first step into senior venue leadership or you're ready to build towards becoming a Venue Manager, we’ll give you the tools, support and opportunities to keep progressing.

Here’s What’s in It for You

• Career Progression & Growth– Access leadership development and personal growth programs designed to help you take your career further.
• Bonus Structure– Earn performance-based incentives on top of your salary.
• Free BOUNCE Passes– Jump, leap and fly whenever you like, plus get your friends and family involved with regular free passes.
• BOUNCE Team Academy– Learn new tricks and skills from the pros.
• A Culture That Celebrates YOU– Quarterly engagement surveys, Town Halls and recognition awards ensure your voice is heard and your contribution is recognised.
• Extra Recharge Time– Enjoy 8 additional BOUNCE Days Off (BDOs) plus paid birthday leave.
• Work-Life Balance– Work only one weekend day per week and two public holidays a year.
• Paid Parental Leave– Supporting you during life’s biggest milestones.
• Recruitment Referral Incentives– Bring awesome talent into the Tribe and get rewarded.
• Café Discounts– 50% off for salaried team members — because your morning coffee should be stress-free.
• Mental Health & Wellbeing Support– Access Telus Health (EAP), including Nurse on Call, mental health resources and professional support.

Take the Leap

This isn't just another management job.

It's your opportunity to lead a high-energy venue, build an incredible team, create unforgettable customer experiences and develop the skills to take your career further.

If you're ready to step up, lead from the front and be part of something bigger, we want to hear from you.

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