Assistant Venue Manager — Lead a High-Energy Team

BOUNCEinc; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career Progression & Growth

Bonus Structure

Free BOUNCE Passes

BOUNCE Team Academy

A Culture That Celebrates YOU

Work-Life Balance

Paid Parental Leave

Recruitment Referral Incentives

Café Discounts

Mental Health & Wellbeing Support

Job summary

BOUNCEinc is seeking an Assistant Venue Manager in Sydney to lead a fast-paced, customer-focused team on the floor. You’ll coach and develop staff, own daily operations, and partner with the Venue Manager to maintain world-class standards.

You’ll drive guest experiences, safety, and performance while shaping a positive team culture. This is hands-on, fast-moving leadership that rewards initiative and collaboration.

Qualifications

• Experience leading teams in high-volume, customer-centric environments.
• Proven ability to coach, develop and motivate people.
• Strong commercial awareness and focus on safety and operational standards.

Responsibilities

• Lead the Tribe: coach and motivate a dynamic venue team; build a culture of teamwork and accountability; develop capability through coaching and feedback; set the standard for customer experience and safety.
• Own the Customer Experience: deliver world-class service; respond to feedback; ensure venue is energetic, welcoming, and clean.
• Drive Venue Performance: help deliver KPIs across sales, experience, safety, labour and costs; identify opportunities and drive improvements.
• Keep Things Safe & Running Smoothly: uphold safety, compliance and risk management; ensure procedures are followed; act as Venue Manager when required.

Skills

Leadership

Coaching & development

Customer focus

Decision making

Resilience

Hands-on leadership

Team motivation

Job description

BOUNCEinc is seeking an Assistant Venue Manager in Sydney to lead a fast-paced, customer-focused team on the floor. You’ll coach and develop staff, own daily operations, and partner with the Venue Manager to maintain world-class standards.

You’ll drive guest experiences, safety, and performance while shaping a positive team culture. This is hands-on, fast-moving leadership that rewards initiative and collaboration.