UX & Content Designer – Global Portal Experience

BDO Administration Pty Ltd; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

BDO is seeking a UX & Content Designer to join our IT team on a 2-year max-term contract. You will shape and enhance the Global Portal experience, collaborating with product, technology and business stakeholders to deliver user-centered solutions across Australia.

You will conduct research, create wireframes and prototypes, maintain personas and journeys, and champion accessibility and usability principles. This role offers exposure to a national team and client-facing digital platforms.

Qualifications

• Experience in UX Design, Content Design, Service Design, Digital Experience or a similar role.
• Experience conducting user research and translating findings into actionable recommendations.
• Experience creating wireframes, prototypes, user flows or journey maps.
• Strong stakeholder engagement, communication and influencing skills.
• A practical, evidence-based approach to problem solving.
• Experience working collaboratively across product, technology and business teams.

Responsibilities

• Conduct user research through interviews, surveys, usability testing and feedback analysis.
• Identify user needs, pain points and opportunities for improvement.
• Maintain user personas, journey maps and experience artefacts, and use UX audits, feedback and behavioural insights to identify opportunities for improvement.
• Translate insights into user journeys, wireframes, prototypes and experience concepts.
• Improve content, navigation, onboarding resources and support experiences across the platform.
• Enhance information architecture to improve usability and content discoverability.
• Partner with product, technology and business stakeholders to deliver user-centred solutions.
• Analyse user feedback and behavioural data to inform continuous improvement initiatives.
• Champion accessibility, usability and best-practice UX and content design principles.
• Contribute Australian user insights to local and global platform initiatives.

Skills

UX Design

User Research

Wireframes

Stakeholder Engagement

Evidence-based Solving

Cross-functional Collaboration

Education

UX / HCD / Service / Digital Design qualifications

Tools

Figma

SharePoint

Job description

BDO is seeking a UX & Content Designer to join our IT team on a 2-year max-term contract. You will shape and enhance the Global Portal experience, collaborating with product, technology and business stakeholders to deliver user-centered solutions across Australia.

You will conduct research, create wireframes and prototypes, maintain personas and journeys, and champion accessibility and usability principles. This role offers exposure to a national team and client-facing digital platforms.