Urgent Care Service Advisor — Bristol | 6‑month Contract

Practice Plus Group IUC; Brighton; Sur place; AUD 45 000 - 56 000; Temps partiel

Avantages offerts par ce poste

Health support

Refer a friend

Blue Light Card

Costco membership

Résumé du poste

Practice Plus Group IUC in Bristol is seeking a Service Advisor on a 6-month fixed-term contract, with an immediate start. The role is available on a part-time basis (24 hours/week) or full-time (37.5 hours/week) with training and progression into a Health Advisor role.

You will be the first contact for patients and healthcare professionals from our Bristol contact centre, handling calls, guiding patients to the right care, performing patient safety checks, and escalating concerns when needed.

Qualifications

• Experience in customer-facing roles with clear communication.
• Ability to handle inbound/outbound calls with empathy.
• Willingness to train and progress into Health Advisor.

Responsabilités

• Be the first contact for patients and healthcare professionals.
• Handle inbound/outbound calls, guiding to appropriate care.
• Perform safety checks and escalate concerns as needed.
• Engage in ongoing training including CDSS and development opportunities.

Connaissances

Customer service

Communication

Telephone handling

Problem solving

Outils

CDSS

Description du poste

Practice Plus Group IUC in Bristol is seeking a Service Advisor on a 6-month fixed-term contract, with an immediate start. The role is available on a part-time basis (24 hours/week) or full-time (37.5 hours/week) with training and progression into a Health Advisor role.

You will be the first contact for patients and healthcare professionals from our Bristol contact centre, handling calls, guiding patients to the right care, performing patient safety checks, and escalating concerns when needed.