Underground Mining Tech Lead — Data-Driven Issue Resolution

Jobtailor; Perth; On-site; AUD 150,000 - 210,000; Full time

Job summary

Jobtailor in Australia is seeking a Senior Technical Lead to manage a small team responsible for daily customer issue triage across the Underground Technologies product portfolio. You will collaborate with Product Support, Deployment, and Application Specialists to prioritize issues, perform root-cause investigations, and drive cross‑functional improvement.

This role requires strong analytical skills, experience with complex systems in mining environments, and the ability to influence technical

Qualifications

• Experience leading technical teams or complex engineering initiatives.
• Experience troubleshooting in operational environments.
• Background in underground mining technologies and systems.
• Ability to influence technical direction across organisations.
• Excellent communication and collaboration skills.
• Experience working with cross-functional teams on engineering problems.

Responsibilities

• Lead a small technical team responsible for daily customer issue triage.
• Collaborate with Product Support, Deployment, and Application Specialists to prioritise customer-reported issues.
• Facilitate technical discussions across teams and stakeholders.
• Track issues from initial report through analysis, root cause identification, and resolution.
• Develop data collection and experimentation plans for investigations.
• Drive continuous improvement in product quality and engineering processes.

Skills

Technical leadership

Cross-functional collaboration

Analytical thinking

Problem solving

Communication skills

Mining technologies

Tools

AI-Based Tools for Data Analysis

Mining Automation Systems

Tele-Remote Systems

Positioning and Production Management Systems

Proximity Awareness Systems

Job description

Jobtailor in Australia is seeking a Senior Technical Lead to manage a small team responsible for daily customer issue triage across the Underground Technologies product portfolio. You will collaborate with Product Support, Deployment, and Application Specialists to prioritize issues, perform root-cause investigations, and drive cross‑functional improvement.

This role requires strong analytical skills, experience with complex systems in mining environments, and the ability to influence technical