UI/UX Lead – GTM Tools & Systems

WebHosting; Brisbane; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Megaport is seeking a UI/UX Lead for GTM Tools & Systems to translate business strategy into a coherent experience across revenue platforms. You’ll partner with RevOps, RevTech, Sales Leadership, Engineering, Marketing and Enablement to establish design standards, drive end-to-end workflows, and improve adoption across multiple regions.

The role focuses on Salesforce Lightning, reusable design systems, and cross‑functional governance, delivering measurable improvements in efficiency and user

Qualifications

• Experience leading UX design for enterprise GTM tools.
• Collaborates with RevOps, Sales Leadership, Engineering and Enablement.
• Proven ability to establish reusable design systems.

Responsibilities

• Lead the design of GTM tools and Salesforce pages.
• Organize information by user roles and commercial motions.
• Reduce navigation friction and errors while aligning with processes.
• Design cohesive experiences across Salesforce, Gong, ZoomInfo and related apps.
• Define navigation between systems and end-to-end workflows.
• Collaborate with Enablement to distinguish UI from data/security issues.
• Partner with RevTech to validate feasibility and integrate design reviews.
• Drive guided sales motions and automation-first experiences.
• Governance: connect RevOps, RevTech, leadership, Eng, Marketing.

Skills

UX Design Leadership

Salesforce Experience Design

Design Systems

Tools

Salesforce Lightning

Gong

ZoomInfo

Quoting Tools

Job description

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role

The UI/UX Lead – GTM Tools & Systems is a business-facing technical design leader who translates commercial strategy, user needs, system architecture, and operational standards into a coherent experience across the revenue technology ecosystem.

Working in partnership with RevOps, RevTech, Sales Leadership, Engineering, Marketing, and Enablement, this role bridges commercial strategy and technical execution. The role establishes reusable design standards, guides interface development, and continuously improves how commercial users access information, execute processes, and interact with connected applications. This lead owns the design standards, user experience strategy, and continuous improvement of commercial system interfaces and workflows across core and expansion sales motions, brand business units, and regions.

The ideal candidate creates flow-state user journeys that reduce operational friction, improve adoption and data quality, accelerate technology delivery, and increase the time commercial teams can devote to customer-facing activities.

What You’ll Be Doing

Commercial UX Strategy & User Research

• Develop and maintain ongoing understanding of the needs of Sales, Channel Teams, SDRs, Sales Management, Customer Success, Alliances and supporting commercial functions across brands.
• Map critical workflows, identify friction and failure points, validate proposed improvements through user research, and establish a prioritized experience roadmap aligned with commercial objectives.

Salesforce Experience Design & Optimization

• Lead the experience design of GTM tools and systems, including Salesforce Lightning pages, record layouts, navigation, dashboards, guided workflows, integrations, and related documentation.
• Organize information about user roles, commercial motions, and decision requirements that improves efficiency and effectiveness throughout the Sales Journey.
• Reduce unnecessary navigation, duplicate entry, ambiguity, and user error while maintaining alignment with underlying business processes and system architecture.
• Design cohesive experiences across Salesforce, Gong, ZoomInfo, Quoting Tools, customer portals, partner platforms, and related applications.
• Define how users navigate between systems, locate critical information, and complete end-to-end workflows.
• Partner with technical Enablement owners to distinguish interface improvements from integration, data, security, or architectural issues requiring separate remediation.

Commercial Design System & Reusable Standards

• Establish and maintain a documented design system comprising reusable components, interaction patterns, page templates, dashboard conventions, accessibility standards, and design specs.
• Align with platform-native standards and establish clear guidance for when experiences should be standardized globally or differentiated intentionally by brand, product, region, or role.

Prototyping, Automation & Delivery Enablement

• Partner with RevTech developers and architects to validate feasibility, prioritize improvements, and integrate design reviews into development, testing, release, and continuous-improvement practices.
• Activate opportunities for guided sales motions, simplified workflows, and automation-first experiences in core and expansion business across brands.

Cross-Functional Leadership & Governance

• Serve as the experience-design authority connecting RevOps, RevTech, commercial leadership, Engineering, Marketing, and Enablement.
• Facilitate requirements discovery, resolve conflicting user needs, document design decisions, and ensure interface changes align with approved processes, data governance, security, accessibility, and platform standards.

User Enablement, Documentation & Change Adoption

• Maintain accurate user guidance, workflow documentation, release explanations, and role-based instructions in partnership with Enablement and system owners.
• Provide targeted coaching and consultation to users and internal teams for understanding and adoption of fast-paced changes across an evolving, multi-brand commercial environment.

Experience Measurement & Continuous Improvement

• Define and monitor experience measures, including task completion time, task success, navigation efficiency, user error rates, adoption, and user feedback.
• Establish baseline performance, validate improvements after release, and use evidence to prioritize the design backlog and demonstrate measurable contributions to commercial productivity and system reliability.