Trust Officer: Beneficiary & Distribution Support

Mutual Trust Pty Ltd; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Inclusive culture

Gender equality recognition (EWAGE)

Professional training and development

Health and well-being allowance

Employee assistance program

Annual performance payment

Volunteer days and staff giving

Reward and recognition program

Ongoing staff entertainment

Job summary

Mutual Trust Pty Ltd in Perth seeks a capable, highly organised Trust Officer to support trustee operations and beneficiary services. You will guide applicants through native title trust processes, respond to inquiries, and help with distribution applications in a fast-paced, trusted environment.

Join a team that values training, accuracy and discretion. The role emphasizes empathy, clear communication, and professional service for families and communities served by Native Title Trusts.

Qualifications

• You may currently work in professional services, administration or another fast-paced client service environment.
• Training and support will be provided to develop your knowledge in trustee services.

Responsibilities

• Respond confidently and professionally to beneficiary enquiries by phone, email and in person.
• Guide beneficiaries through distribution applications and explain requirements clearly.
• Process a high volume of applications accurately and efficiently.
• Review information and supporting documentation.
• Apply established policies and procedures consistently and fairly.
• Maintain accurate records and update internal systems.
• Handle difficult conversations calmly and professionally.
• Identify when a matter requires escalation and involve senior team members appropriately.
• Work closely with colleagues in a fast-paced, collaborative team.

Skills

Customer service

Communication

Attention to detail

Empathy & discretion

Computer skills

Team collaboration

Job description

Mutual Trust Pty Ltd in Perth seeks a capable, highly organised Trust Officer to support trustee operations and beneficiary services. You will guide applicants through native title trust processes, respond to inquiries, and help with distribution applications in a fast-paced, trusted environment.

Join a team that values training, accuracy and discretion. The role emphasizes empathy, clear communication, and professional service for families and communities served by Native Title Trusts.