Trust & Estate Services Officer

The Public Trustee of Queensland; Redcliffe; On-site; AUD 60,000 - 70,000; Full time

Job summary

The Public Trustee of Queensland – Redcliffe QLD is seeking a customer‑focused administrator for a temporary full‑time role in the Financial Administration team, based in Redcliffe.

You will respond promptly to inquiries, exercise judgement in decision‑making, and apply financial knowledge to manage customer matters, prepare documentation and support vulnerable individuals with empathy while balancing urgency and quality.

Qualifications

• Customer-focused professional with empathy and strong interpersonal skills.
• Ability to manage competing priorities with accuracy and attention to detail.
• Resilience and professionalism when supporting customers in vulnerable situations.
• Proactive, responsive and high-quality customer service.
• Sound judgment to make decisions within legislative, policy and procedural frameworks.
• Collaborative approach and willingness to contribute to team outcomes.

Responsibilities

• Respond promptly to inquiries and exercise judgment in decision‑making.
• Apply financial aptitude to manage customer matters and prepare documentation.
• Support vulnerable individuals with empathy while balancing urgency and quality.
• Collaborate with the Financial Administration team to deliver services.

Job description

The Public Trustee of Queensland – Redcliffe QLD is seeking a customer‑focused administrator for a temporary full‑time role in the Financial Administration team, based in Redcliffe.

You will respond promptly to inquiries, exercise judgement in decision‑making, and apply financial knowledge to manage customer matters, prepare documentation and support vulnerable individuals with empathy while balancing urgency and quality.