Public Trust Officer

Public Trust Office QLD; Redcliffe; On-site; AUD 60,000 - 77,000; Full time

Job summary

Queensland Public Trustee (QPT) is seeking a Public Trust Officer to join our Customer Experience and Delivery team in Redcliffe. You will support Queenslanders by providing trusted guidance, information and services across financial administration.

This is a temporary full-time role for up to 12 months within the Financial Administration team. You will respond to inquiries, exercise judgment in decisions, and help vulnerable individuals with empathy while maintaining urgency and quality.

Qualifications

• Customer-focused professional with empathy and resilience.
• Ability to respond to inquiries promptly and accurately.
• Ability to manage competing priorities with attention to detail.

Responsibilities

• Respond to inquiries promptly and provide trusted guidance.
• Support financial administration and document preparation.
• Assist in deceased estate administration and wills.
• Support vulnerable individuals with empathy and respect.

Skills

Customer service

Empathy

Communication

Judgment

Job description

Are you passionate about helping people through some of life's most important and challenging moments?Queensland Public Trustee (QPT) is seeking a Public Trust Officer to join our Customer Experience and Delivery team. In this rewarding role, you will support Queenslanders by providing trusted guidance, information and services across financial administration.

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer matters, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

This is a temporary full-time opportunity available within the Financial Administration team for up to 12 months, based in Redcliffe, where you can build a rewarding career while making a genuine difference in your community.

• Make a meaningful difference every day: Support Queenslanders experiencing significant life events by delivering services that help protect their rights, interests and financial wellbeing.


• Build trusted customer relationships: Work directly with customers, families and support networks to provide guidance, information and solutions tailored to individual circumstances.


• Develop specialist knowledge: Gain valuable experience across financial administration, deceased estate administration, Wills, Enduring Powers of Attorney and relevant Queensland legislation.


• Grow your career in a supportive team: Join a collaborative environment that values professional development, knowledge sharing and continuous improvement.

About you

You are a customer-focused professional who enjoys helping people and building positive relationships. You thrive in a fast-paced environment, can manage competing priorities and approach challenging situations with empathy, professionalism and resilience.

To excel in this role, the following attributes will be your keys to success:

• Resilience and professionalism when supporting customers experiencing vulnerability, grief or complex personal circumstances.


• Demonstrated ability to provide proactive, responsive and high-quality customer service.


• Strong interpersonal and communication skills with the ability to build trust and rapport with a diverse range of customers and stakeholders.


• Ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.


• Sound judgement and problem-solving skills, with the ability to make informed decisions within legislative, policy and procedural frameworks.


• Conflict resolution, negotiation and influencing skills to assist in managing challenging conversations and behaviours.


• A collaborative approach and commitment to contributing positively to team and organisational outcomes.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.