Travel Retail Manager | Melbourne | Full Time

L'Oréal; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

L'Oréal in Melbourne is seeking a Retail Manager – Skincare for Travel Retail APAC (ANZ) to drive sell-out performance across airport duty-free counters in Australia and New Zealand. This role is office-based with regular travel across ANZ to stay close to teams, retailers, and passenger flows.

You will lead retail excellence, partner with Marketing and Education teams, recruit and coach Beauty Advisors, manage stock and budgets, and travel frequently to support business growth.

Qualifications

• Retail Operations & Excellence: Demonstrated capability to drive sell-out growth, uphold merchandising standards, and deliver seamless retail execution in high-traffic travel environments.
• Stakeholder Management: Strong negotiation and relationship-building capabilities across airport commercial partners and internal multi-functional teams.
• People Development: Proven track record in coaching, onboarding, and empowering field teams and Beauty Advisors.
• Commercial & Analytical Acumen: Confident analysing sales performance, managing stock flow, and translating insights into concrete retail action plans.
• Operational Follow-Through: Ability to manage budgets, balance competing priorities, and navigate frequent interstate and trans-Tasman travel.

Responsibilities

• Drive sell-out targets, regional market share, and commercial growth across designated skincare counters.
• Build strong commercial partnerships with travel retail operators to negotiate promotional space, expand distribution, and uphold brand image.
• Collaborate with Marketing, Visual Merchandising, and Digital teams to deliver seamless online and offline retail activations.
• Recruit, coach, and motivate Beauty Advisors, setting point-of-sale objectives and fostering an inclusive, high-performing field culture.
• Partner with the Education team to implement training programmes and use mystery shopping feedback to elevate service quality.
• Monitor stock levels, track operational budgets, and channel customer and competitor intelligence to regional leadership.

Job description

Retail Manager - Skincare, Travel Retail APAC (ANZ)

Hello, we're L'Oréal. We're not just building brands, we’re shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

Based at our Melbourne office, you lead retail excellence and sell-out performance for L'Oréal skincare brands across Australia and New Zealand airport duty-free locations, reporting directly to the Area Manager. This is an office-based role with regular, frequent travel across ANZ airport terminals to stay close to our teams, retail partners, and dynamic passenger flows.

• Drive sell-out targets, regional market share, and commercial growth across designated skincare counters.
• Build strong commercial partnerships with travel retail operators to negotiate promotional space, expand distribution, and uphold brand image.
• Collaborate with Marketing, Visual Merchandising, and Digital teams to deliver seamless online and offline retail activations.
• Recruit, coach, and motivate Beauty Advisors, setting point-of-sale objectives and fostering an inclusive, high-performing field culture.
• Partner with the Education team to implement training programmes and use mystery shopping feedback to elevate service quality.
• Monitor stock levels, track operational budgets, and channel customer and competitor intelligence to regional leadership.

We Are Looking For

You bring commercial drive, retail rigor, and the adaptability required for regular travel across the region. You bring:

• Retail Operations & Excellence: Demonstrated capability to drive sell-out growth, uphold merchandising standards, and deliver seamless retail execution in high-traffic travel environments.
• Stakeholder Management: Strong negotiation and relationship-building capabilities across airport commercial partners and internal multi-functional teams.
• People Development: Proven track record in coaching, onboarding, and empowering field teams and Beauty Advisors.
• Commercial & Analytical Acumen: Confident analysing sales performance, managing stock flow, and translating insights into concrete retail action plans.
• Operational Follow-Through: Ability to manage budgets, balance competing priorities, and navigate frequent interstate and trans-Tasman travel.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who We Are

At L'Oréal, you will find a place where entrepreneurship, autonomy, and collaboration are genuinely valued. We give you the operational freedom to run your business, test fresh ideas, and make a tangible mark on our global brand portfolio.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law. Wondering how AI is integrated in our L'Oréal recruitment process? Find practical information and advice in our AI Charter.