National Education Manager

L'Oréal; Melbourne; On-site; AUD 80,000 - 120,000; Full time

Job summary

L’Oréal Luxe Australia is seeking an experienced Learning & Development professional to design and deliver high-impact training across national accounts in Melbourne. You will translate global brand masterclasses into practical modules, energize Beauty Advisors, and upskill field teams on POS and beauty tech services for Lancôme and other luxe brands.

You will collaborate with Commercial and Marketing to align training with launches and seasonal peaks, monitor retail execution, and develop

Qualifications

• Proven capability to lead interactive training sessions across physical and virtual environments.
• Solid understanding of luxury counter operations, retail KPIs, and department store environments.
• Ability to coach field teams, foster collaboration, and develop talent across markets.
• Track record organizing national training roadmaps, materials, and schedules alongside marketing launches.
• Strong interpersonal skills to partner across sales, marketing and external retail partners.

Responsibilities

• Translate global brand masterclasses and product launches into training modules across national accounts.
• Engage and motivate Beauty Advisors to provide the highest level of customer experience.
• Upskill field teams on Point of Sale and Beauty tech services, including Lancôme Skin Screen.
• Train skin experts in advanced facial protocols.
• Educate Beauty advisors in a 3 axe service model with makeup, skincare and fragrance.
• Partner with Commercial and Marketing leads to align training with launches and retail peaks.
• Monitor retail execution consistency across department stores and specialty retailers, adapting content to close performance gaps.

Skills

Learning Delivery

Retail Acumen

People Leadership

Project Management

Stakeholder Management

Job description

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it).

Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

• Translate global brand masterclasses and product launches into practical, high-touch training modules across national accounts.
• Engage and motivate Beauty Advisors to provide the highest level of Customer Experience
• Upskill field teams on Point of Sale + Beauty tech services, including the Lancôme Skin Screen
• Train skin experts in advanced Facial protocols
• Educate Beauty advisors in a 3 axe service model with makeup, skincare and fragrance
• Partner closely with Commercial and Marketing leads to align training schedules directly with commercial launch cycles and retail peaks.
• Monitor retail execution consistency across department stores and specialty retailers, adapting content quickly to bridge performance gaps.

We Are Looking For

You bring a collaborative mindset and high standards for retail client experience. You bring:

• Learning Delivery: Proven capability to lead compelling, interactive training sessions across physical and virtual environments.
• Retail Acumen: Solid understanding of luxury counter operations, retail KPIs, and department store environments.
• People Leadership: Ability to coach field teams, foster collaboration, and develop field talent across diverse markets.
• Project Management: Track record organising national training roadmaps, materials, and schedules alongside marketing launches.
• Stakeholder Management: Strong interpersonal skills to partner effectively across sales, marketing, and external retail partners.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who We Are

L’Oréal Luxe’s mission is to provide our consumers the best products and brand experiences by making it unique. Thanks to our strong, balanced and complementary portfolio of 26 brands, including iconic ones like Lancôme, Yves Saint Laurent and Giorgio Armani, we can cater to the needs of all consumers, across all price points and in all beauty categories: skincare, makeup, and fragrances.

The L'Oréal Groupe in Australia & New Zealand is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role. If you require any adjustments or accommodations in our recruitment process, employment or have questions in regards to accessibility please email [e-mail] to speak with our Talent Acquisition representative.

We are an equal opportunity employer and we encourage applications from people regardless of gender, ethnicity, religious beliefs or disability. We are an Employer of Choice for Gender Equality (WGEA) and a Family Friendly Workplace (Parents At Work & UNICEF).

L'Oréal acknowledges the Traditional Owners & Custodians of the lands on which we work and pay our respects to their Elders past, present and emerging.