Travel Reception & Sales Support — Path to Consultant

Helloworld; Mackay Regional; On-site; AUD 42,000 - 56,000; Full time

Job summary

Helloworld in Mackay is seeking a Reception & Sales Support Team Member to greet customers, answer enquiries and manage bookings. You will support consultants with documents, update customer records and contribute to campaigns and events.

This role offers a pathway toward becoming a Travel Consultant, with training and supplier events enhancing travel knowledge. A customer-focused, detail‑oriented approach and a proactive attitude are essential.

Qualifications

• Experience in reception, administration, retail, customer service or sales would be beneficial.
• Attitude, reliability and willingness to learn will be just as important.
• Must be organized and able to manage multiple tasks.

Responsibilities

• Welcoming customers and assisting with initial enquiries
• Answering calls, managing messages and monitoring store emails
• Coordinating customer appointments
• Supporting consultants with documents, booking information and administration
• Updating customer profiles, enquiries, passport details and loyalty information
• Contacting suppliers for information and documentation
• Saving and maintaining booking records
• Assisting with marketing campaigns, events and customer database activity
• Keeping the reception and retail environment organised and professional
• Building your travel knowledge through training and supplier events

Skills

Warm communication

Attention to detail

Organisational skills

Customer-first mindset

Computer literacy

Initiative

Team spirit

Willingness to learn

Job description

Helloworld in Mackay is seeking a Reception & Sales Support Team Member to greet customers, answer enquiries and manage bookings. You will support consultants with documents, update customer records and contribute to campaigns and events.

This role offers a pathway toward becoming a Travel Consultant, with training and supplier events enhancing travel knowledge. A customer-focused, detail‑oriented approach and a proactive attitude are essential.