Travel Consultant: Craft Bespoke Holidays & Relationships

Helloworld; Mackay Regional; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary package

Travel industry benefits

Professional development

Job summary

Helloworld Travel Mackay is seeking an experienced Travel Consultant to manage end-to-end customer journeys, from initial inquiry to departure, delivering personalised holidays with exceptional service.

You’ll build domestic and international itineraries, advise on fares and suppliers, and foster lasting client relationships in-store, phone, and email. A five-day roster with some Saturdays supports strong team sales goals.

Qualifications

• Previous experience as a retail or leisure Travel Consultant.
• Strong sales and customer-service capability.
• Experience using travel booking systems.
• Excellent written and verbal communication.
• Strong organisation and attention to detail.
• Confidence managing multiple customers and bookings at once.
• Willingness to learn about new destinations, products and suppliers.
• Positive approach to sales goals, feedback and professional development.

Responsibilities

• Build tailored domestic and international travel itineraries.
• Recommend flights, accommodation, cruise, touring and travel experiences.
• Match customers with products that suit their needs, budget and travel style.
• Manage bookings from initial enquiry through to final documentation.
• Provide accurate advice around fares, supplier conditions and travel requirements.
• Build strong relationships that generate repeat business and referrals.

Skills

Retail travel experience

Sales capability

Customer-service

Travel-booking systems

Written and verbal communication

Organisational skills

Multitasking with bookings

Willingness to learn

Goal-driven sales

Tools

Travel booking systems

Job description

Helloworld Travel Mackay is seeking an experienced Travel Consultant to manage end-to-end customer journeys, from initial inquiry to departure, delivering personalised holidays with exceptional service.

You’ll build domestic and international itineraries, advise on fares and suppliers, and foster lasting client relationships in-store, phone, and email. A five-day roster with some Saturdays supports strong team sales goals.