Travel Operations & Content Optimization Lead (ANZ)

Traveltechessentialist; Victoria; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Travel discounts

Staff discounts

Learning & development

Job summary

Flight Centre Travel Group Australia is seeking a Travel Operations Specialist for ANZ. The role sits in Global Supply and provides third-level support, consultancy to internal and external teams, and leads complex projects to optimise content load and systems across ANZ.

You will handle escalations, identify trends, collaborate with improvement managers, and develop knowledge resources. A background in GDS, ticketing, and 5+ years travel industry experience is essential.

Qualifications

• Minimum of 5+ years' travel industry experience.
• Experience working with GDS systems, including ticketing.
• 1-2 years' leadership experience.

Responsibilities

• Handling third level support escalations through multiple channels, ensuring issues are understood and documented clearly.
• Proactively identify trends and opportunities to simplify or streamline operational processes.
• Work with Supply Business Improvement Managers to create and validate processes that boost productivity via automation and offshoring.
• Engage with stakeholders to identify and communicate business risks and opportunities.
• Complete testing, communications and deployment of fulfilment solutions and/or content, and quantify impacts to people, processes, or systems.
• Develop and manage knowledge articles with internal stakeholders.

Skills

GDS knowledge

Leadership experience

Travel industry experience

Job description

Flight Centre Travel Group Australia is seeking a Travel Operations Specialist for ANZ. The role sits in Global Supply and provides third-level support, consultancy to internal and external teams, and leads complex projects to optimise content load and systems across ANZ.

You will handle escalations, identify trends, collaborate with improvement managers, and develop knowledge resources. A background in GDS, ticketing, and 5+ years travel industry experience is essential.