Travel Customer Service Representative

Live the Dash Travel; City of Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible hours

Comprehensive training

Opportunities for professional growth

Access to travel perks

Supportive team environment

Job summary

A travel service provider is seeking a Travel Customer Service Representative to assist clients with bookings and travel-related inquiries. This fully remote position offers flexible hours and various benefits, such as professional growth opportunities and travel industry discounts. The ideal candidate should possess strong communication skills, have experience in customer service, and be passionate about travel. Join a supportive and collaborative team environment to provide exceptional service to travelers.

Qualifications

• Previous experience in customer service, preferably in travel or hospitality.
• Dependable and organized.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Handle booking modifications, cancellations, and travel arrangements.
• Provide accurate information about destinations and travel requirements.
• Proactively follow up with clients on travel details.
• Address and resolve client issues promptly.

Skills

Excellent communication skills

Customer-focused approach

Organizational skills

Ability to manage multiple tasks

Comfortable using digital systems

Passionate about travel

Job description

Position Overview

We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide support

• Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements

• Provide accurate information about destinations, travel requirements, and company procedures

• Proactively follow up with clients to confirm travel details and resolve concerns

• Address and resolve issues promptly while maintaining a professional and positive attitude

Ideal Candidate

• Excellent communication skills with a customer-focused approach

• Previous experience in customer service (travel or hospitality preferred)

• Organized, dependable, and able to manage multiple tasks efficiently

• Comfortable using digital systems and learning new tools

• Passionate about travel and committed to client satisfaction

Benefits

• Fully remote position with flexible hours

• Comprehensive training and continuous support

• Opportunities for professional growth

• Access to travel perks and industry discounts

• Supportive and collaborative team environment