Travel Consultant - 12 Month Fixed Term

Serco; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing learning and development

Supportive team culture

Global career growth

Exposure to diverse stakeholders

Continuous improvement initiatives

Job summary

Serco is seeking a Travel Consultant to manage end-to-end travel bookings, support travellers and stakeholders, and ensure compliance with travel policies. You will coordinate domestic and international trips across flights, hotels, rail and car hire, while providing responsive customer support and accurate administration.

The role emphasizes Sabre/GDS system expertise, attention to detail, and the ability to navigate changing itineraries in a fast-paced corporate travel environment.

Qualifications

• Experience working in a corporate travel or travel management environment.
• Strong knowledge of travel booking system (Sabre) and end-to-end travel coordination.
• Experience with GDS platforms and airfare ticketing processes.
• Excellent customer service and stakeholder engagement skills.
• Proficiency in Microsoft Office applications and the ability to learn new systems quickly.

Responsibilities

• Manage domestic and international travel bookings across flights, accommodation, rail and car hire.
• Coordinate travel requests and ensure approvals are obtained before ticketing.
• Support travellers with booking enquiries, itinerary changes and self-booking tool guidance.
• Monitor compliance with travel policies and identify opportunities for improvement.
• Process hotel reconciliations, invoice payments and travel-related administration.
• Manage travel issues and complaints through to effective resolution.

Skills

Sabre experience

GDS platforms

Airfare ticketing

Customer service

Microsoft Office

Tools

Sabre

Conferma

Job description

• Join a supportive team delivering exceptional customer experiences

Experience using SABRE is essential, along with familiarity with Conferma (desirable).

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Ongoing learning and development opportunities
• Supportive and collaborative team culture
• Career growth across a global organisation
• Exposure to a diverse range of travel and business stakeholders
• Opportunities to contribute to continuous improvement initiatives

Make an impact at Serco

Join our Travel and Events team and play a key role in delivering seamless corporate travel experiences across the business. As a Travel Consultant, you'll manage end-to-end travel bookings, support travellers and stakeholders, and ensure compliance with travel policies and processes. Working in a fast-paced environment, you'll help drive service excellence through accurate travel coordination, efficient administration and responsive customer support.

As a Travel Consultant, you’ll make a positive impact by:

• Managing domestic and international travel bookings across flights, accommodation, rail and car hire
• Coordinating travel requests and ensuring approvals are obtained before ticketing
• Supporting travellers with booking enquiries, itinerary changes and self-booking tool guidance
• Monitoring compliance with travel policies and identifying opportunities for improvement
• Processing hotel reconciliations, invoice payments and travel-related administration
• Managing travel issues and complaints through to effective resolution

Serco is a place for you

You could be a great fit if you have:

• Experience working in a corporate travel or travel management environment
• Strong knowledge of travel booking system (Sabre) and end-to-end travel coordination
• Experience with GDS platforms and airfare ticketing processes
• Excellent customer service and stakeholder engagement skills
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and accuracy when handling bookings and financial information
• Proficiency in Microsoft Office applications and the ability to learn new systems quickly

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and the Middle East, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.