Travelwise Senior Travel Advisor

Flight Centre Travel Group; Queensland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Travel discounts

LinkedIn Learning access

Development opportunities

Global events

Job summary

Flight Centre Travel Group is seeking a Senior Travel Consultant for its Travelwise in-house team. You will deliver end-to-end leisure travel planning, create tailored itineraries, and provide trusted advice to colleagues seeking travel options.

You will use your destination knowledge and sales capability to meet targets while staying current with global travel trends and regulations. This role offers a dynamic, customer-focused environment in Australia.

Qualifications

• Minimum 2 years' experience as a Travel Consultant in the travel industry.
• Strong knowledge of leisure travel products including air, land, cruise, and insurance.
• Proven ability to deliver exceptional customer service and achieve sales results; experience managing bookings from enquiry through post-travel support.
• Strong communication, relationship-building and problem-solving skills.

Responsibilities

• Deliver end-to-end leisure travel planning and booking services for Flight Centre Travel Group employees.
• Create tailored itineraries including flights, accommodation, cruises, tours and travel insurance.
• Build relationships with customers through excellent service and expert travel advice.
• Meet and exceed sales targets through consultative selling and upselling opportunities.
• Stay up to date with travel trends, destinations, supplier products, visa requirements and regulations.
• Manage enquiries across phone, email and online channels.
• Utilise Sabre GDS and travel technology to research, quote and confirm travel arrangements.
• Handle booking changes, cancellations and disruptions professionally.

Skills

Customer service

Sales targets

Communication

Problem solving

Time management

Tools

Sabre GDS

Booking systems

Travel tech platforms

Job description

About the Opportunity

Are you an experienced travel professional looking for your next step?

Join the Travelwise team, Flight Centre Travel Group's in-house travel agency dedicated to helping our people explore the world through an exclusive employee benefit.

As a Senior Travel Consultant, you'll use your expertise to create exceptional travel experiences, provide trusted advice, and support team members with their leisure travel needs.

This is an exciting opportunity to work in a rewarding environment where your destination knowledge, sales capability, and customer focus will make a real impact.

What you will do:

• Deliver outstanding end-to-end leisure travel planning and booking services for Flight Centre Travel Group employees
• Create tailored travel itineraries including flights, accommodation, cruises, tours, and travel insurance
• Build strong relationships with customers through exceptional service and expert travel advice
• Meet and exceed sales and service targets through consultative selling and upselling opportunities
• Stay up to date with global travel trends, destinations, supplier products, visa requirements, and travel regulations
• Manage enquiries across multiple channels including phone, email, and online platforms
• Utilise booking systems and travel technology to research, quote, and confirm travel arrangements
• Handle booking changes, cancellations, and travel disruptions with professionalism and efficiency
• Maintain accurate booking documentation, records, payments, and customer communications
• Collaborate with colleagues and suppliers to deliver seamless travel experiences
• Share product knowledge and industry expertise to support team success

What you will need:

• Minimum 2 years' experience working as a Travel Consultant within the travel industry
• Strong knowledge of leisure travel products including air, land, cruise, and insurance
• Proven ability to deliver exceptional customer service and achieve sales resultsExperience managing travel bookings from enquiry through to post-travel support
• Strong communication, relationship-building, and problem-solving skills
• Experience using Sabre GDS, travel booking systems and travel technology platforms
• High levels of organisation, time management, and attention to detail
• Ability to thrive in a fast-paced, customer-focused environment

What you will enjoy:

Culture: you will be employed by an inclusive company that offers a team culture like no other -Flight Centre is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Development:Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia’s leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities

Mental Health:Support and Employee Assistance Program for staff and family

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration

Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability:The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.