Trauma-Informed Service Delivery Lead

North West Queensland; Mount Isa City; On-site; AUD 120,000 - 130,000; Full time

Benefits offered by this job

Remote location allowance

5 weeks annual leave

Salary packaging benefits

Internal development opportunities

Job summary

54 reasons is Australia’s leading child rights organisation focused on empowering women and children who have experienced domestic and family violence. This full‑time, max term role supports Gulf DFV Programs in Mount Isa, providing senior leadership to ensure trauma‑informed, child‑centred practice and safety‑driven service delivery across multiple teams.

You will lead a regionally dispersed team, uplift practice quality, supervise staff, and drive cross‑program initiatives, with emphasis on

Qualifications

• Team leadership experience and ability to supervise teams.
• Experience partnering with external services and agencies.
• Strong cultural competence when working with diverse families.
• Proven ability to manage complex programs and deliver outcomes.

Responsibilities

• Provide induction, supervision and performance management for staff.
• Support teams to monitor and improve practice to strengthen outcomes for service users.
• Lead collaborative work with external services and agencies and build stakeholder relationships.
• Drive program development and continuous improvement through data-driven decisions.
• Identify, manage and monitor risks related to service delivery, practice quality and safeguarding.

Skills

Team leadership

Professional supervision

Cultural competence

Program management

Education

Social Work / Human Services / Psychology related field

Job description

54 reasons is Australia’s leading child rights organisation focused on empowering women and children who have experienced domestic and family violence. This full‑time, max term role supports Gulf DFV Programs in Mount Isa, providing senior leadership to ensure trauma‑informed, child‑centred practice and safety‑driven service delivery across multiple teams.

You will lead a regionally dispersed team, uplift practice quality, supervise staff, and drive cross‑program initiatives, with emphasis on