Trauma-Informed Program Officer — Redress & Support

Department of Justice and Community Safety VIC; City of Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

Department of Justice and Community Safety VIC in Melbourne is seeking a Program Officer to support people seeking redress under state schemes. You will help applicants access support and keep clear, accurate records.

You will manage emails, guide applicants through redress outcomes, and maintain boundaries while delivering compassionate, trauma-informed service within policy guidelines.

Qualifications

• Trauma-informed case management experience supporting people who have experienced trauma or harm.
• Strong administration skills and the ability to keep accurate records.
• Resilience and empathy when handling difficult information and challenging conversations.
• Clear problem-solving and communication skills that help you understand people and find practical solutions.

Responsibilities

• provide sensitive support to scheme participants within set timeframes.
• manage emails and written enquiries, and provide clear administrative support.
• guide applicants through their redress outcomes under scheme policies and guidelines.
• keep accurate records of redress outcomes, including counselling and therapeutic services.
• maintain professional boundaries and treat each participant fairly.

Skills

Trauma-informed case management

Administration skills

Resilience and empathy

Problem-solving & communication

Education

Social work

Psychology

Nursing

Job description

Department of Justice and Community Safety VIC in Melbourne is seeking a Program Officer to support people seeking redress under state schemes. You will help applicants access support and keep clear, accurate records.

You will manage emails, guide applicants through redress outcomes, and maintain boundaries while delivering compassionate, trauma-informed service within policy guidelines.