Trauma-Informed Personal Injury Contact Centre (WFH 4 Days)

Talentpath Recruitment; Brisbane; Hybrid; AUD 62,000 - 75,000; Full time

Benefits offered by this job

Annual salary reviews

Hybrid work flexibility

Wellbeing programs & EAP

Job summary

Talentpath Recruitment is seeking a Contact Centre Specialist to handle inbound calls and emails for a personal injury client base. You will respond with empathy, guide clients through options, and support decisive outcomes while maintaining calm under pressure.

The role emphasizes trauma-informed service, strong communication, and teamwork in a hybrid WFH setup (4 days work from home, 1 day in Brisbane CBD).

Qualifications

• Experience in a high volume contact centre or KPI driven environment.
• Trauma-informed environment experience is advantageous.
• Strong empathy, resilience and ability to stay calm under pressure.
• Confidently communicate final outcomes to clients.
• Excellent verbal and written communication with rapport-building focus.

Responsibilities

• Receive incoming calls and emails from clients with empathy, guiding options.
• Confidently advise clients on decision outcomes and next steps.
• Listen actively to concerns and offer appropriate resources.
• Remain calm and professional under pressure while maintaining empathy.
• Collaborate with internal teams to ensure timely client support.

Skills

Empathy

Resilience

Active listening

Communication

Diversity awareness

Teamwork

Job description

Talentpath Recruitment is seeking a Contact Centre Specialist to handle inbound calls and emails for a personal injury client base. You will respond with empathy, guide clients through options, and support decisive outcomes while maintaining calm under pressure.

The role emphasizes trauma-informed service, strong communication, and teamwork in a hybrid WFH setup (4 days work from home, 1 day in Brisbane CBD).