Client Intake Specialist

Withstand Lawyers; Parramatta; On-site; AUD 55,000 - 75,000; Full time

Job summary

Withstand Lawyers Pty in Parramatta is seeking an intake team member to handle inquiries via phone, email and SMS, qualify claims, and log details into HubSpot CRM. You’ll triage cases and own the first impression—friendly, professional and efficient.

The role involves outbound follow-ups, keeping our pipeline moving, and light admin support such as scheduling. Law students are not accepted; a comfort with phone-based work and strong attention to detail are essential to act as the gatekeeper

Responsibilities

• Handle inbound inquiries via phone, email, and SMS.
• Qualify claims, understand client circumstances, and input details into HubSpot CRM.
• Triage cases - knowing which ones we take, which need referral, which need follow-up.
• Own the first impression: friendly, professional, efficient.
• Make outbound calls to follow up leads, answer intake questions, and keep our pipeline moving.
• Some admin support for scheduling, basic coordination - but the bulk is inquiries.
• You’re the gatekeeper between the public and our lawyers.

Job description

We’re a personal injury law firm in Paramatta handling TPD, workers comp, motor vehicle accidents, and public liability claims. We’re growing fast and have an opening for the right person to join our intake team.

Law students will not be accepted. Minimum 4 days per week.

What you’ll do:

Handle inbound inquiries via phone, email, and SMS. Qualify claims, understand client circumstances, and input details into our HubSpot CRM. You’ll triage cases - knowing which ones we take, which need referral, which need follow-up. You’ll own the first impression: friendly, professional, efficient.

You’ll make outbound calls to follow up leads, answer intake questions, and keep our pipeline moving. Some admin support for the team - scheduling, basic coordination - but the bulk is inquiries.

What we need:

Comfort with phone calls both ways. Detail-oriented - data entry into HubSpot needs to be clean.

Experience in a law firm or customer-facing role where you’re on calls most of the day is ideal, but we care more about your comfort with phone-based work than specific legal knowledge.

Ability to listen, ask the right questions, and assess whether a personal injury claim fits our practice. You’re the gatekeeper between the public and our lawyers.