Trauma-Informed Client Service Advisor | Hybrid Role

the original; Sydney; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Health & wellbeing programs

Training and development opportunities

Competitive pay and conditions

Job summary

Department of Communities and Justice (DCJ) is seeking a Client Service Advisor located in Parramatta, offering hybrid work arrangements. The role provides high-level service and referrals to victims of crime, with salary range 102,936.00 - 113,579.00 AUD plus superannuation and leave loading.

You will manage complex cases, ensure timely service, and contribute to the Victims Support Scheme while maintaining compliance with legislation.

Qualifications

• Experience delivering high-level service to vulnerable clients.
• Strong administrative skills in a busy, complex environment.
• Knowledge of Victims Support Scheme or willingness to learn.

Responsibilities

• Work in a trauma informed way to ensure client needs are holistically addressed.
• Deliver comprehensive client service and support for victims of crime.
• Manage more complex cases and ensure timely service that exceeds client expectations.
• Take ownership for the client experience, providing first contact resolution and managing applications for victims' support.
• Work collaboratively across Victims Services to administer the Victims Support Scheme and identify improvements to policies and procedures.
• Achieve and exceed all key performance indicators and comply with relevant legislation.

Skills

Client service excellence

Trauma-informed approach

Administrative multitasking

Victims' services knowledge

Tools

CRM software

Job description

Department of Communities and Justice (DCJ) is seeking a Client Service Advisor located in Parramatta, offering hybrid work arrangements. The role provides high-level service and referrals to victims of crime, with salary range 102,936.00 - 113,579.00 AUD plus superannuation and leave loading.

You will manage complex cases, ensure timely service, and contribute to the Victims Support Scheme while maintaining compliance with legislation.