Client Service Advisor

the original; Sydney; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Health & wellbeing programs

Training and development opportunities

Competitive pay and conditions

Job summary

Department of Communities and Justice (DCJ) is seeking a Client Service Advisor located in Parramatta, offering hybrid work arrangements. The role provides high-level service and referrals to victims of crime, with salary range 102,936.00 - 113,579.00 AUD plus superannuation and leave loading.

You will manage complex cases, ensure timely service, and contribute to the Victims Support Scheme while maintaining compliance with legislation.

Qualifications

• Experience delivering high-level service to vulnerable clients.
• Strong administrative skills in a busy, complex environment.
• Knowledge of Victims Support Scheme or willingness to learn.

Responsibilities

• Work in a trauma informed way to ensure client needs are holistically addressed.
• Deliver comprehensive client service and support for victims of crime.
• Manage more complex cases and ensure timely service that exceeds client expectations.
• Take ownership for the client experience, providing first contact resolution and managing applications for victims' support.
• Work collaboratively across Victims Services to administer the Victims Support Scheme and identify improvements to policies and procedures.
• Achieve and exceed all key performance indicators and comply with relevant legislation.

Skills

Client service excellence

Trauma-informed approach

Administrative multitasking

Victims' services knowledge

Tools

CRM software

Job description

Client Service advisor

Location – Parramatta / Hybrid

Employment Type – Opportunities

Ongoing - Part Time and Fulltime Opportunities

Salary - 102,936.00 - 113,579.00, Plus Employer Contribution to Superannuation & Leave Loading

Your role

Provide high level service and support directly to victims of crime through the provision of information, advice and referrals, and the management of applications for victims' support.

What you’ll do

• Work in a trauma informed way to ensure that the needs of the client are holistically addressed
• Deliver comprehensive client service and support for victims of crime.
• Manage more complex cases, and ensure a timely service that exceeds client expectations
• Take ownership for the client experience, providing first contact resolution and management of applications for victim’s support, and assist others to do the same
• Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify and recommend improvements to policies, procedures and practices.
• Achieve and exceed all key performance indicators and performance targets
• Be aware of and comply with all relevant legislations and regulatory framework

What we’re looking for

• High level support for vulnerable clients through ongoing commitment to customer service
• Demonstrate the ability to perform a multitude of administrative tasks in a busy, complex and high volume work environment
• Contributing to the effectiveness of the Victims Support Scheme whilst maintaining a comprehensive knowledge of the range of services that Victims Services provides

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

Download the role description.

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What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

Applications close

Thursday 22nd October 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Samantha MacDonald on 1800 633 063 or at [e-mail].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Matthew Oakley via [e-mail].

Visit Recruitment adjustments on the DCJ website to learn more.