Client Service Advisor

NSW Department of Communities and Justice; Parramatta; On-site; AUD 103,000 - 114,000; Part time

Benefits offered by this job

Flexible, autonomous work environment

Competitive pay and conditions

Health & Wellbeing and Employee Assist

Job summary

NSW Department of Communities and Justice is seeking a role in Victims Services to provide information, guidance and referrals to victims of crime in a trauma-informed, client‑centred environment. You will manage applications for victims’ support, collaborate across Victims Services, and help administer the Victims Support Scheme to meet KPIs.

The role offers ongoing opportunities (part‑time and full‑time) in Parramatta, with a salary of AU$102,936–AU$113,579 per year plus employer

Qualifications

• Provide high level service and support to victims of crime through information, advice and referrals.
• Manage applications for victims' support with timely service.
• Collaborate across Victims Services to improve policies and procedures.

Responsibilities

• Provide high level service and support to victims of crime, delivering information, advice and referrals.
• Manage applications for victims' support and ensure timely service.
• Deliver comprehensive client service and support for victims of crime.
• Work in a trauma-informed way to address client needs holistically.
• Take ownership of the client experience with first contact resolution and case management.
• Collaborate across Victims Services to ensure effective administration of the Victims Support Scheme and identify improvements.
• Achieve and exceed all KPI and performance targets while complying with relevant legislation.

Job description

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Department/Agency: Department of Communities and Justice

Location: Parramatta, NSW, AU, 2150

Ongoing - Part Time and Fulltime Opportunities

Salary - 102,936.00 - 113,579.00, Plus Employer Contribution to Superannuation & Leave Loading

Your role

Provide high level service and support directly to victims of crime through the provision of information, advice and referrals, and the management of applications for victims' support.

What you’ll do

• Work in a trauma informed way to ensure that the needs of the client are holistically addressed
• Deliver comprehensive client service and support for victims of crime.
• Manage more complex cases, and ensure a timely service that exceeds client expectations
• Take ownership for the client experience, providing first contact resolution and management of applications for victim’s support, and assist others to do the same
• Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify and recommend improvements to policies, procedures and practices.
• Achieve and exceed all key performance indicators and performance targets
• Be aware of and comply with all relevant legislations and regulatory framework

What we’re looking for

• High level support for vulnerable clients through ongoing commitment to customer service
• Demonstrate the ability to perform a multitude of administrative tasks in a busy, complex and high volume work environment
• Contributing to the effectiveness of the Victims Support Scheme whilst maintaining a comprehensive knowledge of the range of services that Victims Services provides

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Thursday 22nd October 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Samantha MacDonald on 1800 633 063 or at [e-mail] .

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Matthew Oakley via [e-mail] .

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.