Transport Allocator

Capital Transport QLD; City of Brisbane; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Birthday celebrations

Social events

Training & progression

Job summary

Capital Transport QLD is seeking a Transport Allocator to join our Courier Operations team in Brisbane. Reporting to the Courier Manager, you will allocate courier jobs, coordinate fleet capacity and maintain service levels in a fast-paced environment.

You'll work with sub-contractors, monitor live and future bookings, and escalate delays and safety issues through the proper channels to ensure timely, safe deliveries across our Australian network.

Qualifications

• Strong communication and decision‑making skills.
• High attention to detail and ability to manage competing priorities.
• Confidence working in a live operational environment.
• Previous dispatch, transport or logistics experience highly regarded - but not essential.
• Full Australian working rights.

Responsibilities

• Allocating courier jobs efficiently to ensure deliveries are completed within agreed timeframes.
• Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance.
• Communicating clearly and professionally with sub‑contractors.
• Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits.
• Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks.
• Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels.
• Submitting accurate ring backs and job updates to keep customers informed of delivery progress.
• Reviewing daily fatigue communications and re‑allocating work where drivers may exceed maximum hours.
• Completing after‑hours handovers, including live jobs, fatigue risks and available sub‑contractors.
• Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS).
• Escalating incidents, near misses and safety concerns and assisting with investigations when needed.

Skills

Communication

Decision making

Attention to detail

Live operations

Dispatch/Logistics experience

Job description

$65,000 – $70,000 + Super + Incentives per year

Capital Transport is Australia’s largest and fastest‑growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions.

We’re looking for a Transport Allocator to join our Courier Operations team. Reporting to the Courier Manager this role plays a critical part in ensuring timely, safe and compliant job allocation across our courier fleet. If you thrive in a fast‑paced environment, enjoy real‑time decision‑making and are passionate about safety, compliance and service excellence — this role is for you.

Why Join Us?

Vibrant culture: Birthday Celebrations, social events and MORE!

Room to grow: Ongoing training, development and real career progression

What You’ll Do:

Allocating courier jobs efficiently to ensure deliveries are completed within agreed timeframes

Coordinating the metropolitan and regional courier fleet to maintain service coverage and performance

Communicating clearly and professionally with sub‑contractors

Ensuring jobs are allocated to the correct vehicle type and remain within capacity, mass and dimension limits

Proactively monitoring live and future bookings to identify and resolve service, safety or capacity risks

Managing client expectations by escalating delays, issues and exceptions through appropriate customer service channels

Submitting accurate ring backs and job updates to keep customers informed of delivery progress

Reviewing daily fatigue communications and re‑allocating work where drivers may exceed maximum hours

Completing after‑hours handovers, including live jobs, fatigue risks and available sub‑contractors

Recording all critical job information, communication and delivery issues accurately in the Transport Management System (TMS)

Escalating incidents, near misses and safety concerns and assisting with investigations when needed

Skills & Experience:

Strong communication and decision‑making skills

High attention to detail and ability to manage competing priorities

Confidence working in a live operational environment

Previous dispatch, transport or logistics experience highly regarded - but not essential

Full Australian working rights

Capital Transport is a wholly owned Australian business, operating successfully across five states including: Victoria, New South Wales, Queensland, South Australia and Western Australia. We provide flexible, client-focused transport and 3PL services complemented by industry leading technology to various businesses across Australia.

Capital Transport has enjoyed strong growth due to its commitment to exceptional service using a flexible, solutions-focused approach. We provide a range of transport services and delivery options. Nationally, our fleet incorporates over 2,500 vehicles. These vehicles range from cars for CBD courier services, to semi-trailers and other specialised vehicles.

Capital Transport is a wholly owned Australian business, operating successfully across five states including: Victoria, New South Wales, Queensland, South Australia and Western Australia. We provide flexible, client-focused transport and 3PL services complemented by industry leading technology to various businesses across Australia.

Capital Transport has enjoyed strong growth due to its commitment to exceptional service using a flexible, solutions-focused approach. We provide a range of transport services and delivery options. Nationally, our fleet incorporates over 2,500 vehicles. These vehicles range from cars for CBD courier services, to semi-trailers and other specialised vehicles.