Transmission Engineer

Vocus; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Job summary

Vocus in Melbourne is seeking a Transmission Engineer to join our Operational Command Centre, monitoring and restoring critical transmission services across optical, terrestrial, submarine, and facilities networks.

In a 24x7 shift environment, you will coordinate fault resolution, perform proactive maintenance, and work with cross-functional teams to ensure service availability and performance for customers. Australian Citizenship is required for NV1 clearance.

Qualifications

• Experience in Telecommunications Network Operations or NOC environments.
• Strong fault-finding, troubleshooting, and incident management across transmission networks.
• Knowledge of network monitoring, service restoration, and 24x7 operation processes.
• Excellent communication skills with customers, vendors, and technical stakeholders.
• Ability to participate in a rotating shift roster including nights, weekends and public holidays.

Responsibilities

• Monitor and support critical transmission infrastructure across optical, terrestrial, submarine, power, and facilities networks.
• Investigate, troubleshoot, and coordinate resolution of network faults and service incidents.
• Drive service restoration activities to minimise customer impact and maintain service levels.
• Support planned maintenance, network changes, and operational activities to ensure service continuity.
• Monitor network performance, identify risks, and contribute to improvement initiatives.
• Work with Engineering, Field Services, Carriers, Vendors, and Service Delivery teams to maintain reliable services.
• Maintain accurate operational records, incident updates, and documentation.
• Contribute to continuous improvement of operational efficiency and automation.

Skills

Telecommunications Operations

NOC experience

Fault-finding

Troubleshooting

Incident management

Network monitoring

Service restoration

Cross-functional collaboration

Shift work (24x7)

Communication with stakeholders

Tools

CCNA

CCNP

JNCIA

ITIL

MEF

Job description

Help Keep Critical Communications Networks Running

We're looking for a Transmission Engineer to join our Operational Command Centre and play a key role in supporting the networks that keep businesses, communities, and critical services connected.

As part of a highly skilled operations team, you'll be responsible for monitoring, maintaining, and restoring transmission services across optical, terrestrial, submarine, power, and facilities infrastructure. Working in a fast-paced 24x7 environment, you'll help ensure network availability, performance, and resilience while delivering exceptional service outcomes for customers.

Australian Citizenship is mandatory as part of the criteria for NV1 clearance. You must fit all the criteria be eligible for NV1 clearance.

This position operates within a 24x7 Operational Command Centre and requires participation in a rotating shift roster, including nights, weekends, and public holidays.

What You'll Be Doing

As a Transmission Engineer, you will:

• Monitor and support critical transmission infrastructure, including optical, terrestrial, submarine, power, and facilities networks.


• Investigate, troubleshoot, and coordinate the resolution of network faults and service incidents.


• Drive service restoration activities to minimise customer impact and maintain agreed service levels.


• Support planned maintenance, network changes, and operational activities to ensure service continuity.


• Monitor network performance, identify service risks and trends, and contribute to ongoing network improvement initiatives.


• Work closely with Engineering, Field Services, Carriers, Vendors, Customer Operations, and Service Delivery teams to maintain reliable network services.


• Maintain accurate operational records, incident updates, and technical documentation.


• Contribute to continuous improvement initiatives focused on operational efficiency, automation, and service quality.

About You

You are a proactive and customer-focused telecommunications professional who thrives in a fast-paced operational environment. You enjoy problem-solving, working collaboratively, and responding to network incidents that require timely and effective action.

You'll Bring

• Experience in Telecommunications Network Operations, NOC, Service Assurance, Transmission Engineering, or a similar operational environment.


• Strong fault-finding, troubleshooting, and incident management experience across transmission or carrier network infrastructure.


• Knowledge of network monitoring, service restoration, and operational support processes within a 24x7 environment.


• Strong communication skills with the ability to work effectively with customers, vendors, and technical stakeholders.


• Ability to participate in a rotating shift roster, including nights, weekends, and public holidays

Desirable Experience

• Experience supporting optical, submarine, or critical telecommunications infrastructure.


• Experience within carrier, wholesale telecommunications, managed services, or other mission-critical operational environments.


• Relevant industry certifications such as CCNA, CCNP, JNCIA, MEF, ITIL, or optical networking certifications