Transition Support Officer

Department of Defence; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Department of Defence is seeking an APS 4 Transition Support Officer to assist ADF members and their families as they transition from military to civilian life. You will deliver personalised support, guidance, and work with stakeholders to ensure successful outcomes.

Key duties include developing Transition Plans, advising on benefits under the DFTP, and maintaining detailed case notes. The role requires strong customer service, empathy, and the ability to handle sensitive situations with

Qualifications

• Experience in case management or life coaching.
• Strong interpersonal and communication skills.
• Ability to write and maintain detailed case notes.

Responsibilities

• Conducting face-to-face support sessions to develop individualised Transition Plans.
• Providing transition support for complex cases as required.
• Advise on benefits under the Defence Force Transition Program (DFTP) and prepare members for civilian life.
• Make referrals to the Commonwealth provider of Transition Support Services.
• Support Commanders with transitioning members from service.
• Deliver in-person and virtual transition seminars and present information clearly.
• Maintain accurate records and case notes in relevant systems.
• Provide information, guidance and referrals to support services.
• Undertake administration and operational tasks to meet requirements.

Skills

Customer service

Case management

Life coaching

Communication

Empathy

Leadership

Job description

As the APS 4 Transition Support Officer, you will play a critical role supporting ADF members and their families as they prepare and navigate one of the most significant milestones of their lives, transitioning from military to civilian life.

You will be responsible for delivering personalised support, provide expert guidance and work collaboratively with members, families and a range of stakeholders to ensure successful transition outcomes.

Key responsibilities include:

• Conducting comprehensive face to face support sessions focused on developing and maintaining an individualised Transition Plan, to assist members and their families being prepared for the transition.
• Providing transition support to more complex cases as required.
• Assessing and using judgement to determine member need by providing advice on benefits available to members under the Defence Force Transition Program (DFTP), to assist and prepare members for transition and subsequent civilian life.
• Making referrals to the Commonwealth provider of Transition Support Services as required.
• Supporting Commanders with transitioning members from service.
• Contributing to the delivery of Member and Family Transition face to face Seminars and contribute to the virtual offerings, including verbal delivery of presentations as required.
• Maintaining accurate, timely and compliant records, including detailed case notes and documentation within relevant systems.
• Providing information, guidance and referrals to a broad range of support services to address individual need.
• Undertaking administration and operational tasks as required to meet operational requirements.

About our Team

The Joint Transition Authority (JTA) leads Defence's transition system, ensuring ADF personnel and their families are prepared and supported through all stages of transition, during service and as they move to civilian life. Transition Service Delivery staff are located predominantly in JTA Transition Centres, across major military establishments nationally.

In line with Defence's strategic priorities, JTA is implementing a national operating model that delivers a streamlined and consistent transition experience for all ADF members, regardless of Service. The team is committed to helping members and their families prepare early for transition, build confidence for life after service and access the support, information and opportunities they need to achieve positive outcomes.

Working in a Transition Centre offers the opportunity to make a meaningful difference in the lives of current and former ADF members and their families.

Our Ideal Candidate

We are seeking are seeking a motivated and adaptable professional who is passionate about supporting ADF members and their families through one of the most critical and significant periods of their lives. You will bring a strong customer service focus, with a compassionate and patient approach, and commitment to delivering high-quality support services within a complex and dynamic environment.

As the successful candidate, you will have well developed interpersonal and communication skills, allowing you to build trusting and meaningful working relationships and confidently engage with a range of stakeholders. You will have a strong background in case management/ life coaching or similar, including the ability of writing and maintaining accurate and detailed case notes. You will respond to sensitive matters with empathy, professionalism and sound judgement.

You will also show commitment to ongoing learning and willingness to participate in additional professional development to support in the successful delivery of transition services.

Experience of or knowledge regarding Joint Transition Authority programs and services will be highly regarded. Ex-Military personnel with a minimum of 4 years service (with the last day of service being no more than 5 years prior) who have training and experience in building teams, organisational skills and elements of leadership are encouraged to apply.

Security Clearance

Applicants must be able to obtain and maintain a security clearance at Baseline Vetting level.

Eligibility

Applicants must be able to obtain and maintain a security clearance at Baseline Vetting level.

Getting to know the Department of Defence

The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers