Transition Centre 2IC - Lead Defence Family Support

Australian Department of Defence; Sydney; On-site; AUD 90,000 - 97,000; Full time

Benefits offered by this job

Superannuation up to 15.4%

Job summary

The Australian Department of Defence in Holsworthy NSW is seeking a Transition Centre Second in Command (2IC) to support ADF members and their families as they move from military service to civilian life. You will work with the Officer in Charge to deliver high-quality transition services and guide complex cases within a dynamic, people-focused environment.

You will lead integrated teams across APS and contracted personnel, provide governance support, manage case notes, and develop individual

Qualifications

• Customer service orientation and ability to engage with diverse stakeholders.
• Strong interpersonal and communication capabilities.
• Experience applying trauma-informed approaches to client support.

Responsibilities

• Support the delivery of Transition Centre services and guide complex cases.
• Contribute to governance, quality assurance and continuous improvement.
• Develop Transition Plans and facilitate referrals to specialist services.

Skills

Customer service focus

Interpersonal skills

Communication skills

Trauma-informed approach

Stakeholder engagement

Job description

The Australian Department of Defence in Holsworthy NSW is seeking a Transition Centre Second in Command (2IC) to support ADF members and their families as they move from military service to civilian life. You will work with the Officer in Charge to deliver high-quality transition services and guide complex cases within a dynamic, people-focused environment.

You will lead integrated teams across APS and contracted personnel, provide governance support, manage case notes, and develop individual