Training Programs & Operations Coordinator – NSW (Smart& Skilled)

TAFE NSW Western Institute; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Orange College is seeking a highly organised training programs and operations professional to coordinate the apprenticeship and traineeship lifecycle under the NSW Smart and Skilled contract. You will manage enrolment, training plans and assessment readiness, ensuring compliant funding claims and timely completions.

The role requires strong stakeholder management, two years plus RTO experience, and familiarity with Wisenet and Moodle.

Qualifications

• At least two years of relevant RTO experience, preferably in apprenticeship and traineeship operations.
• Strong working knowledge of the NSW Smart and Skilled contract, including administration, implementation and compliance requirements.
• Hands-on experience in Smart and Skilled reporting, data submissions, funding claims and evidence requirements.
• Understanding of the 2025 Standards for RTOs and government-funded VET operations.
• Experience using Wisenet or similar student management systems, plus Moodle or another LMS.
• Excellent organisational, communication, problem-solving and stakeholder management skills with attention to detail and ability to manage multiple priorities.

Responsibilities

• Smart and Skilled Contract Compliance: Coordinate with teams to ensure apprenticeship operations align with contractual requirements, funding guidelines and reporting obligations.
• Enrolment and Commencement: Verify student eligibility, enrolment docs, training plans and commencement activities.
• Reporting and Funding Claims: Coordinate reporting, data submissions, activity records and funding claims with Records, Training Operations and Finance.
• Training and Assessment Coordination: Liaise with trainers, assessors, employers and Training Operations to monitor delivery and progress.
• Student Progress and Interventions: Monitor progression, identify delays and coordinate interventions and follow-ups.
• Industry and Training Pathway Programs: Support engagement initiatives with employers and industry partners.
• Records and Audit Readiness: Ensure records and evidence are complete, accurate and audit-ready.
• Team Coordination and Communication: Facilitate cross-team communication and timely actions.
• Operational Improvements: Identify gaps and implement improvements to efficiency, compliance and outcomes.

Job description

Training Programs & Operations Coordinator – NSW (Smart& Skilled)

TAFE NSW Western Institute – Sydney CBD NSW

Training Programs & Operations Coordinator–NSW (Smart & Skilled)

Orange College

Orange College is a multi-award-winning education provider delivering high-quality vocational education and training across construction and trade pathways.

As part of our continued growth in NSW government-funded training, including Smart and Skilled apprenticeships and traineeships, we are seeking a highly organised, proactive and compliance-focused professional to join our team.

About the Role

You will play a key role in coordinating the apprenticeship and traineeship lifecycle under the NSW Smart and Skilled contract, from enrolment and commencement through to training, assessment, reporting, funding claims and completion.

Key Responsibilities

• Smart and Skilled Contract Compliance: Coordinate with relevant teams to ensure apprenticeship and traineeship operations align with contractual requirements, funding guidelines and reporting obligations.
• Enrolment and Commencement: Work with Enrolments and Records teams to verify student eligibility, enrolment documentation, training plans, commencement activities and supporting evidence.
• Reporting and Funding Claims: Collaborate with Records, Training Operations and Finance teams to coordinate Smart and Skilled reporting, data submissions, training activity records and funding claims, ensuring accuracy and compliance with contractual deadlines.
• Training and Assessment Coordination: Liaise with trainers, assessors, employers and Training Operations to monitor training delivery, assessment progress, workplace requirements and timely completions.
• Student Progress and Interventions: Work alongside APC, Student Support and Training teams to monitor learner progression, identify delays and coordinate appropriate interventions and follow-ups.
• Industry and Training Pathway Programs: Support the coordination of industry engagement initiatives, in collaboration with internal teams, employers and industry partners.
• Records and Audit Readiness: Work with Records and Compliance teams to ensure student records, assessment evidence and compliance documentation are complete, accurate and audit ready.
• Team Coordination and Communication: Facilitate effective communication between teams, monitor agreed responsibilities and follow up on actions to ensure smooth operations and timely outcomes.
• Operational Improvements: Collaborate with management and relevant team members to identify process gaps and implement improvements that strengthen efficiency, compliance and training outcomes.

About You

Our ideal candidate will have:

• At least two years of relevant RTO experience, preferably in apprenticeship and traineeship operations.
• Strong working knowledge of the NSW Smart and Skilled contract, including its administration, implementation and compliance requirements.
• Demonstrated hands‑on experience in Smart and Skilled reporting, data submissions, funding claims and associated evidence requirements.
• Sound understanding of the 2025 Standards for RTOs and government-funded VET operations.
• Experience using Wisenet or similar student management systems, along with Moodle or another learning management system.
• Excellent organisational, communication, problem‑solving and stakeholder management skills with strong attention to detail and the ability to coordinate multiple priorities, monitor deadlines and follow through on required actions.

Highly Desirable

• Experience working with NSW government-funded training programs, employers, schools and industry partners.
• Demonstrated ability to coordinate activities across different operational teams, improve processes and maintain audit‑ready records.
• Experience coordinating school-based apprenticeships and traineeships (SBAT), VET in Schools (VETiS), RIEP or other industry engagement initiatives.

Why Join Orange College?

Be part of a growing, innovative and multi-award-winning education provider.

Work in a collaborative and supportive team environment.

Play a key role in strengthening training operations, industry partnerships and quality student outcomes.