Trainee Train Guard: Frontline Rail Safety & Service

Sydney Trains; Sydney; On-site; AUD 37,000 - 45,000; Full time

Job summary

Sydney Trains in Haymarket, NSW is recruiting Trainee Train Guards. You’ll undergo comprehensive training to master all aspects of the Train Guard role, from assisting passengers to ensuring onboard safety and dispatch duties.

As a Train Guard, you’ll act as an ambassador for Sydney Trains, handling safety issues, delivering public announcements, and providing outstanding customer service. Training may require early mornings, evenings, weekends and public holidays to support our 24/7 operations.

Qualifications

• You have the communications skills to connect with a variety of people from diverse backgrounds, ensuring sensitivity to their needs and delivering clear and precise instructions
• You thrive at working towards a common goal in a team environment by fostering open communications with the team and other stakeholders
• You're proactive and can work with minimal direction, offering support to passengers and promptly addressing issues when they arise
• You’re resilient and can adapt to be able to manage critical situations in a fast-paced and changing environment
• You prioritise safety is fundamental to your work ethic, ensuring the protection of passengers, team members, and yourself through strict adherence to safety procedures

Responsibilities

• Assisting passengers and ensuring safety during boarding and alighting
• Dispatching trains and maintaining onboard security
• Managing safety issues and overseeing smooth train operations
• Providing public announcements and delivering excellent customer service

Skills

Communication skills

Team collaboration

Proactive problem solving

Safety awareness

Adaptability

Job description

Sydney Trains in Haymarket, NSW is recruiting Trainee Train Guards. You’ll undergo comprehensive training to master all aspects of the Train Guard role, from assisting passengers to ensuring onboard safety and dispatch duties.

As a Train Guard, you’ll act as an ambassador for Sydney Trains, handling safety issues, delivering public announcements, and providing outstanding customer service. Training may require early mornings, evenings, weekends and public holidays to support our 24/7 operations.