Trainee Customer Service Liaison — Certificate III

Feros Care; Gold Coast City; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Consistent support for educational goals

Career progression opportunities

Induction and ongoing training

Real-world experience in business operations

Job summary

A community-focused organisation is seeking a Customer Service Liaison Trainee in Gold Coast City, Australia. This full-time position offers a chance to earn a nationally recognised Certificate III in Business while gaining hands-on experience. Responsibilities include handling outbound calls, scheduling client appointments, and supporting the remote assessment team. Ideal candidates should demonstrate computer skills, excellent communication abilities, and an eagerness to grow in a professional environment.

Qualifications

• Must not hold a Cert III or higher qualification in Business or Administration.
• Must be an Australian Citizen.

Responsibilities

• Handling a high volume of outbound calls to support client appointments.
• Scheduling and confirming appointments accurately.
• Meeting KPIs and deadlines in a fast-paced environment.
• Capturing and updating information across multiple systems.

Skills

Computer skills

Excellent written communication

Knowledge of MS Office

Interest in clerical procedures

Job description

A community-focused organisation is seeking a Customer Service Liaison Trainee in Gold Coast City, Australia. This full-time position offers a chance to earn a nationally recognised Certificate III in Business while gaining hands-on experience. Responsibilities include handling outbound calls, scheduling client appointments, and supporting the remote assessment team. Ideal candidates should demonstrate computer skills, excellent communication abilities, and an eagerness to grow in a professional environment.