Train Station Security Officer – Visible Patrol & Passenger Help

Carlisle Support Services; Liverpool; On-site; AUD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

Health and wellbeing plans

Wagestream access

Discounts & perks

Training & career development

Uniform provided

SIA top up training

Employee assistance program

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Job summary

Carlisle Support Services is recruiting for a Train Station Security Officer. You will join a team delivering high-visibility security at a busy rail environment, with full training provided and ongoing support to develop your career.

The role includes uniformed duties, detailed incident response, and passenger-focused service. Training, standards, and GDPR-compliant record-keeping are integral to daily duties.

Qualifications

• 18+ years old; eligible for licensable role
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history
• Reliable, punctual, flexible and smart appearance
• Friendly, approachable and professional
• Motivated to do a great job
• Experience in security or customer-facing role preferred
• Able to interact positively with clients and customers
• Team player with security experience

Responsibilities

• Perform uniformed duties within a disciplined environment
• Roaster-based shifts on a 5 days in 7 schedule; cover weekends
• Conduct security searches of a train station
• Support the Merseyrail TravelSafe initiative
• Respond to and contain security incidents per company standards
• Deliver high-quality customer service to passengers with empathy, especially vulnerable passengers
• Maintain KPI-focused performance and provide visible reassurance patrols
• Record information accurately in compliance with GDPR
• Adhere to Health & Safety policies

Job description

Carlisle Support Services is recruiting for a Train Station Security Officer. You will join a team delivering high-visibility security at a busy rail environment, with full training provided and ongoing support to develop your career.

The role includes uniformed duties, detailed incident response, and passenger-focused service. Training, standards, and GDPR-compliant record-keeping are integral to daily duties.