Train Station Security Officer

Carlisle Support Services; Liverpool; On-site; AUD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

Health and wellbeing plans

Wagestream access

Discounts & perks

Training & career development

Uniform provided

SIA top up training

Employee assistance program

Refer a Friend

Job summary

Carlisle Support Services is recruiting for a Train Station Security Officer. You will join a team delivering high-visibility security at a busy rail environment, with full training provided and ongoing support to develop your career.

The role includes uniformed duties, detailed incident response, and passenger-focused service. Training, standards, and GDPR-compliant record-keeping are integral to daily duties.

Qualifications

• 18+ years old; eligible for licensable role
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history
• Reliable, punctual, flexible and smart appearance
• Friendly, approachable and professional
• Motivated to do a great job
• Experience in security or customer-facing role preferred
• Able to interact positively with clients and customers
• Team player with security experience

Responsibilities

• Perform uniformed duties within a disciplined environment
• Roaster-based shifts on a 5 days in 7 schedule; cover weekends
• Conduct security searches of a train station
• Support the Merseyrail TravelSafe initiative
• Respond to and contain security incidents per company standards
• Deliver high-quality customer service to passengers with empathy, especially vulnerable passengers
• Maintain KPI-focused performance and provide visible reassurance patrols
• Record information accurately in compliance with GDPR
• Adhere to Health & Safety policies

Job description

Train Station Security Officer

The benefits

• A competitive hourly rate of pay – paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Wagestream - financial flexibility and instant access to earned and authorised wages
• Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program
• Refer a Friend Scheme

The role

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.

Pay: £13.49 per hour

Hours: Full time on a shift basis covering 5 days over 7 (Including 8am starts and midnight finishes) Please ensure you can get to and from the site including on weekends

Your core role will include but not be limited to the following activities:

You will be required to undertake uniformed duties within a disciplined environment.

• To perform your duties on a client led operational roster, with the necessity of flexible approach to business needs.
• To perform security searches of a train station.
• Tosupport the Merseyrail TravelSafe initiative.
• Torespond, manage and contain all security incidents in accordance with company expectations and standards.
• To proactively deliver an excellent standard of customer service by offeringsupport or assistance to all passengers, underpinned by an empathetic approach, with particular regard to vulnerable passengers.
• To safeguard all vulnerable passengers until the responsibility for them can be handed over to the appropriate authorities.
• To proactively strive to achieve Key Performance Indicators (KPI’s) by pioneering a performance culture.
• To provide high visibility public & staff reassurance patrols on the rail network and services.
• To process and record all information accurately & comprehensively ensuring you adhere to the General Data Protection Regulation (GDPR).
• To adhere at all times to the Health & Safety policy.

Is this you

• At least 18 years old- Required to work in a Licensable role
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history
• Reliable, punctual, flexible, and smart in appearance
• Friendly, approachable, and always professional
• Enthusiastic and motivated to do a great job
• Ideally some experience within a Security environment or a customer facing role
• Able to interact with clients and customers in a positive manner
• Some experience working within a Security environment and working as part of a team
• Effective people skills, able to interact with clients and customers in a positive manner

Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a validshare code.

This is us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated andenthusiastic staff members to deliver events, security cleaning, and retail facilitiessupport services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.