Receptionist

Carlisle Support Services; Noosa Shire; On-site; AUD 30,000 - 43,000; Full time

Benefits offered by this job

Competitive hourly rate

Full induction and training

Uniform and kit provided

Funded SIA training

Employee Assistance Program

Refer a Friend scheme

Job summary

Carlisle Support Services is recruiting a reliable Receptionist for Jaguar Land Rover at EPMC Wolverhampton. The role involves front-of-house duties, visitor management, and customer-focused service within a high-profile site. Training is provided, with a 44-hour work week across Monday to Friday shifts.

Typical hours include 07:00–16:00 (Mon-Thu) and 06:00–14:00 (Fri). The position requires flexible travel across sites and strong communication and administrative skills.

Qualifications

• Strong verbal and written communication skills
• Experience in customer service and reception
• Experience with switchboard and front-of-house tasks
• Able to organise and prioritise tasks effectively

Responsibilities

• Provide a seamless customer experience in the reception area
• Greet and assist visitors and callers professionally
• Manage visitor check-in, ID checks and access control
• Book meeting rooms and coordinate onboarding and site access

Skills

Verbal communication

Written communication

Customer service

Switchboard

Administration

Organisation

Tools

Microsoft Office

Job description

Employer: Carlisle Support Services. Advertised by inploi, which runs Carlisle Support Services's careers site.

The benefits

• A competitive hourly rate of pay £14.03 – paid monthly
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program
• Refer a Friend Scheme

The role

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.

Carlisle Support Services are seeking a reliable and enthusiastic Receptionist to full fill duties at our client Jaguar Land Rover at EPMC Wolverhampton.

Monday - Thursday 07:00 - 16:00

Friday - 06:00 - 14:00

Hours: 44 hours per week

Experience

• Excellent verbal and written communication skills
• Customer Service
• Switchboard
• Administration
• Organisation

Requirements

• Ability to work - travel across multiple sites, adapt to new environments, systems and methods of working

Job Responsibilities

• Work closely with the Reception Teams team to ensure a seamless customer experience.
• To always provide and deliver a Customer First Reception experience
• To manage all visitors and customers to the Jaguar Land Rover site ensuring:
• They are welcomed - greeted in an agreed, standardised and professional manner
• Their needs are listened to and catered for
• They are met by their Host prior to entering the site beyond the reception area
• They are aware of any site rules and guidelines including relevant H&S information
• They are booked in and out in accordance with site protocol
• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers/visitors
• To provide solutions and support to the customer using in-depth knowledge of company products and services
• Fulfil all reasonable requests from visitors/customers to ensure their comfort, satisfaction and safety offering hospitality/refreshments where appropriate
• To operate a reception front of house desk welcoming and receiving all visitors/customers. Answering calls from internal and external customers ensuring they are dealt with in a professional manner and directing those calls accordingly.
• To have the ability to focus on a visitor or caller making sure their immediate needs are met
• Skill set to include the ability to maintain calm attitude when stress levels are high, the ability to prevent emotion from entering into one's voice when speaking to others
• Booking in and out visitors via the JLR visitors booking in system
• Checking ID
• Creating access cards
• Adding/removing access following the request system
• To provide telephone skills, verbal communication, Microsoft office skills, listening, professionalism, customer focus, organisation, team player and handles pressure
• Ability to prioritise and organise tasks effectively
• Ability to work well with different kinds of people
• Managing and maintaining various databases, spread sheets & OneDrive documents
• Processing vehicle passes and adding to database
• To fulfil and carry out the monthly On-boarding process
• To arrange/book meeting rooms via calendar bookings within the department including the creation of repeated events and one-off occurrences
• Maintains security by following procedures
• Fire Marshall. To be responsible for evacuation, in cases of emergency, acting as first point of contact for guests in the Reception Area
• Maintains safe and clean Reception area by complying with procedures, rules, and regulations
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed
• Flexibility

This is us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training,